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Note

This page contains a list of all question-answer pairs on the Metropolia IT Services FAQ website. Use your browser's search function to find a solution to your problem.

  1. Press Ctrl + F (Windows) or Cmd + F (macOS).
  2. Type a keyword.
  3. Review the questions that contain the keyword by pressing the Enter key.


  1. Can I purchase my work laptop or work phone for personal use?
  2. Does Metropolia email work abroad?
  3. Does the mobile phone subscription work abroad?
  4. How can I access Adobe software?
  5. How can I get a new SIM card for my work phone?
  6. How can I get the wireless connection to work on my work laptop?
  7. How can I grant free printing access to my student? - IT Services - Metropolia Confluence
  8. How can I obtain Metropolia user accounts for my guests or business partners?
  9. How can I view the Z-drive on a Mac computer?
  10. How do I access and complete Metropolia's mandatory data protection and security course?
  11. How do I acquire a new work phone or change the subscription type of my work phone? (in Finnish)
  12. How do I activate an ecloud virtual server? (in Finnish)
  13. How do I activate my user account?
  14. How do I attach a received message to a service request?
  15. How do I change my name, phone number, or other information in my user account?
  16. How do I change my password?
  17. How do I change my profile picture in Microsoft Office 365 products?
  18. How do I check my IP address?
  19. How do I check or change the course enrollment key in Moodle?
  20. How do I check the validity of my study right on the Studyinfo portal?
  21. How do I connect my personal computer to Metropolia's wireless network?
  22. How do I create a shared email address or mailing list?
  23. How do I create a webinar or large meeting in the Zoom application?
  24. How do I digitally sign a document at Metropolia?
  25. How do I download and install the Microsoft 365 package on my own computer?
  26. How do I enable multi-factor authentication when it's mandatory?
  27. How do I establish a VPN remote connection?
  28. How do I find a course on Moodle?
  29. How do I find a workspace in OMA?
  30. How do I gain access to the sensitive data server?
  31. How do I get a refund for my printing credit? - IT Services - Metropolia Confluence
  32. How do I get more space in my email inbox?
  33. How do I install an application on a Mac computer?
  34. How do I install Microsoft Power BI?
  35. How do I install Project and Visio programs on my owned computer?
  36. How do I install the Windows 10 operating system?
  37. How do I involve user support in my event?
  38. How do I log in to Sympa?
  39. How do I log in to the Promid working hours monitoring system? (in Finnish)
  40. How do I login to cloud services?
  41. How do I login to Metropolia services?
  42. How do I make a procurement request?
  43. How do I open an incognito or private window in a web browser?
  44. How do I organize an event?
  45. How do I prevent ***SPAM***-marked messages from reaching my email inbox?
  46. How do I print from a smartphone, tablet or my own laptop on a Metropolia campus?
  47. How do I print or copy using Metropolia’s devices?
  48. How do I proceed in case of issues with the Exam examination system?
  49. How do I recover a deleted email?
  50. How do I recover a lost file from a network drive (e.g. W:, Z: or U:)?
  51. How do I remove my Metropolia account from Windows?
  52. How do I report a security or data protection incident?
  53. How do I run a macro in Excel or Access desktop application?
  54. How do I set up call forwarding on my work phone?
  55. How do I set up voicemail on my phone?
  56. How do I setup Metropolia email on Android?
  57. How do I setup Metropolia email on iPhone? (in Finnish)
  58. How do I setup Metropolia email on Outlook desktop application?
  59. How do I share my screen in the Teams app on macOS?
  60. How do I stop Xcode from asking for admin credentials?
  61. How do I take a full-screen screenshot?
  62. How do I update the drivers on my Dell computer?
  63. How do I use a cloud link sent by a teacher?
  64. How do I use Microsoft Teams?
  65. How do I use remote desktops?
  66. How do I use secure email?
  67. How do I use the E-lomake service?
  68. How do I use the TeamViewer remote support application?
  69. How do I use Zoom?
  70. How long do the workspaces in OMA remain after the completion of a course implementation?
  71. How should I proceed if my laptop doesn't start or gets stuck during startup?
  72. How to create an optimized service request for a quick and precise response?
  73. How to return a borrowed device to helpdesk?
  74. How to share a wireless internet connection from your phone to a laptop?
  75. I am a member of staff, but I am unable to print for free, what should I do? - IT Services - Metropolia Confluence
  76. I am conducting research, where can I store data containing personal information?
  77. I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
  78. I can't access a group assignment in OMA, what should I do?
  79. I can't download Office 365 to my personal computer, what should I do?
  80. I can't log in to a service, what should I do?
  81. I can't log in to my laptop after changing my password, what should I do?
  82. I don't have access to a file stored in a Teams application group. What should I do?
  83. I have a problem with the network drive, how do I solve it?
  84. I have lost a file in a cloud service, how can I retrieve it?
  85. I have received the UNC path to the metroarch server, but I can't access it, what should I do?
  86. I log in to OMA, but I can't access the student desktop, what should I do?
  87. I received a suspicious message, what should I do?
  88. I received an automated notice of the termination of my user account. What should I do?
  89. Installation of a program through Software Center fails, what should I do?
  90. Multi-factor authentication prevents login. What should I do?
  91. My computer's clock is displaying the wrong time, what should I do?
  92. My mobile data connection on my Android phone stopped working, what should I do?
  93. Office gives an error message: "Your school account is no longer active..." What should I do?
  94. Print queues are not visible on a Mac computer, what should I do?
  95. Printing is not working, what should I do?
  96. The Managed Software Center update window is preventing me from logging into the machine, what do I do? (in Finnish)
  97. Tuudo isn't working, what should I do?
  98. VPN remote connection doesn't work, what should I do?
  99. Website is displayed in the wrong language, what should I do?
  100. What should I do if I can't get the image to display on the projector or television during a presentation?
  101. What should I do if my work laptop is malfunctioning? - IT Services - Metropolia Confluence
  102. What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
  103. What should I do if the Microsoft Teams desktop application is not working?
  104. What should I do if there is an issue with my mobile phone?
  105. Where can I find the serial number of a Canon all-in-one printer? - IT Services - Metropolia Confluence
  106. Where can I get help with Theseus-related issues?
  107. Where can I get the PUK code for my work phone?
  108. Where can I obtain the BitLocker Recovery Key?
  109. Where can I safely store my files?
  110. Who should I contact if I need to edit incorrect information in OMA?
  111. Why are there trainees at the helpdesk phone service?
  112. Why is the email I sent not being delivered?
  113. Why was my student able to submit the assignment after the deadline has passed?
  114. Will I still be able to log in to Metropolia services after my study right has ended?
  115. Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
  116. Zoom application is not working, what should I do?


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