How do I connect my personal computer to Metropolia's wireless network?
Applies to students and guests
This answer is for Metropolia students and visitors, not staff members.
For troubleshooting the wireless network issue for staff members, please refer to the page How can I get the wireless connection to work on my work laptop?.
Metropolian verkot
If you are a student, use the eduroam network as your primary option, and if unavailable, use the metropolia-guest network as a secondary option.
If you are a visitor, use the metropolia-guest network.
Carefully follow the instructions for using the networks.
- Make sure to log in to the network with the correct username format.
- For the eduroam network, use the format username@metropolia.fi.
- For the metropolia-guest network, use only the short username (without the @metropolia.fi suffix).
- Remove/forget the network from your computer.
- Instructions for Windows computers: How to Delete a Saved Wi-Fi Network on Windows 10 (howtogeek.com).
- Instructions for Mac computers: How to forget a Wi-Fi network on iPhone, iPad, or Mac - Apple Support.
- Try reconnecting to the network.
- If you are using the eduroam network, try using the eduroam Configuration Assistant Tool (Windows, macOS, iOS, Linux).
- Try connecting your computer to another wireless network, such as using your phone's hotspot network.
- If you cannot connect your computer to any other wireless networks, follow the appropriate troubleshooting instructions for your device.
- Windows computers: Fix Wi-Fi connection issues in Windows - Microsoft Support
- Mac computers: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
- Linux computers: Wireless network troubleshooter (ubuntu.com)
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Miten saan omistamani tietokoneen yhdistettyä Metropolian langattomaan verkkoon?
- Created by Atte Peltonen, last modified on 14.7.2023