FAQ – IT Services Frequently Asked Questions
FAQ TOP-10
1. How to create an optimized service request for a quick and precise response?
2. How do I activate my user account?
3. I can't log in to a service, what should I do?
4. How do I change my password?
6. VPN remote connection doesn't work, what should I do?
7. How do I use Microsoft Teams?
8. I have a problem with the network drive, how do I solve it?
9. How can I access Adobe software?
10. How do I download and install the Microsoft 365 package on my own computer?
Latest Announcements
Blog Posts
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Break of Service in the commercial side of the Confluence wiki and Jira, TODAY May 6 at 4:00–5:00 PM
created by
6.5.2025
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Break of service in OMA on Tue. April 29 at 4:00-4:30 PM
created by
22.4.2025
| Topic | Description | |
|---|---|---|
| Technical Support | Helpdesk support, such as instructions for submitting a service request, remote support, and sending additional information. |
| User ID and Login | Questions about Metropolia's user ID and login. |
| Audio and Video Conferencing and Lectures | Questions about the technical solutions and software for events and lectures. |
| Educational Services | Questions about digital services for learning and teaching. |
| Email and Communication Tools | Questions about email and electronic communication tools (e.g. Teams). |
| File Sharing and Storage | General questions about cloud services, network drives, and file storage. |
| Network Connections, VPN, and Remote Work | Questions about Metropolia networks, VPN remote connections, and remote work. |
| Phones | Questions about Metropolia's work phones and phone subscriptions. |
| Printing and Scanning | Questions about printing and scanning on Metropolia campuses. |
| Security and Privacy | Questions about data protection, information security, and safe data storage. |
| Software Installation and Updates | Questions about installing and updating commonly used software, such as Microsoft and Adobe software. |
| Staff | Questions related to Metropolia's staff in particular. |
| Troubleshooting Hardware or Software | Questions about broken or malfunctioning Metropolia devices or software. |
| macOS | Questions about Mac computers, macOS software, and operating systems. |
| Other | Questions that do not clearly fall into other categories, such as the use of individual applications or services, special use cases for applications, or rare malfunctions. |
| All | A list of all question-answer pairs on the Metropolia IT Services FAQ website. |
