FAQ - Phones

Phones
What should I do if there is an issue with my mobile phone?
Does the mobile phone subscription work abroad?
My mobile data connection on my Android phone stopped working, what should I do?
How do I set up voicemail on my phone?
How do I set up call forwarding on my work phone?
Where can I get the PUK code for my work phone?
How can I get a new SIM card for my work phone?
How to share a wireless internet connection from your phone to a laptop?

Couldn't find the solution you were looking for?

We warmly welcome feedback that helps us develop our FAQ pages even better. If you can’t find a question-answer pair related to your problem or an existing answer is incomplete, please let us know in your service request.

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

https://mikko.metropolia.fi

Form

https://hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)


UKK - Puhelimet

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