The Ball Changes

The familiar "Cisco ball" is being removed from the taskbars of computers maintained by Metropolia.

However, there is no need to worry, as a new ball has already arrived: the Palo Alto GlobalProtect ball. The Cisco ball had a blue and green band around it. The GlobalProtect ball is entirely gray.

Start using Palo Alto GlobalProtect now. Cisco AnyConnect will be permanently discontinued at the end of March 2024, and its ball may disappear from your computer even earlier. You can find instructions for use on the IT website.

Multi-Factor Authentication

Using Palo Alto GlobalProtect is not difficult. It operates on the same principle as Cisco AnyConnect, but the interface is slightly different. If you have already enabled multi-factor authentication, it will be required during login.

Multi-factor authentication is becoming mandatory at Metropolia. If you have not yet enabled multi-factor authentication, it is advisable to do so well in advance, according to the instructions on the IT services website. More information about the implementation of multi-factor authentication at Metropolia can be found in a previous OMA announcement.

GlobalProtect for Personal Devices and Mobile Devices Later

Palo Alto GlobalProtect is not yet available on devices other than Windows and macOS computers maintained by Metropolia, such as laptops. It will be made available on personal computers and mobile devices before the end of March 2024. We will provide separate information and instructions at that time.

Best regards,

In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:

Phone service: +358 9 7424 6777
Service requests: /
Frequently Asked Questions:

The outages are due to an update in which Metropolia's IT Services is splitting the wiki into two parts for licensing reasons: a commercial and a non-commercial instance.

We're sorry for the inconvenience

Due to maintenance work, the following services will experience downtime on Tuesday, January 23, 2024:

Tuesday, January 23, from 7:00 PM to 9:00
Tuesday, January 23, from 10:00 PM to 12:00

Best regards,

In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:

Phone service: +358 9 7424 6777
Service requests: /
Frequently Asked Questions:

Remote desktops at addresses and will be transitioning to a new system on the next week. At the same time, their addresses will change.

The old system will be shut down on January 26, at which point the old addresses will cease to function.

You will log in to the new system in the same way as before, using the VMware Horizon Client program. However, the server addresses will be as follows:

  • — Remote desktops open to both students and staff. Access is only available from within Metropolia's internal network.
  • — Remote desktops open only to staff. Accessible both from external and internal networks.

You can also use remote desktops with a web browser, but in that case, not all of Horizon Client's features will be available.

The instructions on how to use the remote desktops on the IT Services website will be updated during the change.

According to the licensing terms, only staff members are allowed to use remote desktops when working outside Metropolia premises. Therefore, logging in to remote desktops with student accounts is only possible on Metropolia computers, such as those in computer labs.

Best regards,

Phone service: +358 9 7424 6777
Service requests: /
Frequently Asked Questions:

Microsoft has announced that Microsoft Stream, which has also been in use at Metropolia, will be discontinued. It will no longer be possible to upload new videos starting from February 15, 2024.

Videos will be removed

Microsoft Stream Classic will be permanently discontinued on April 15, 2024. If you want to keep the videos you have saved in Stream, make sure to copy them well in advance before the deadline. After April 15, 2024, it will no longer be possible to retrieve the videos.

Which videos will be removed?

All the videos you have saved in Microsoft Stream will be permanently removed. These may include, for example:

  • Meetings and events recorded with Microsoft Teams
  • Videos shared via Microsoft Teams that are not saved elsewhere
  • All videos you have saved in Microsoft Stream in any way.

How do I save my videos?

Download your videos from Microsoft Stream following the instructions available on the IT Services website. The files will be saved as MP4 video files, which can be viewed using standard video playback software.

Is Microsoft Stream being replaced with a new service?

The retiring Microsoft Stream Classic will be replaced by the new Microsoft Stream on SharePoint service. To start using Microsoft Stream on SharePoint, you do not need to take any action. It will automatically replace the old Microsoft Stream Classic, but videos saved in Microsoft Stream Classic will be removed.

Best regards,

Phone service: +358 9 7424 6777
Service requests: /
Frequently Asked Questions:

NOTE: If you have any questions regarding this matter, please contact using the above-mentioned contact details. The sender of the announcement does not respond to direct inquiries concerning the subject.

It's due a maintenance of the system.

We're sorry for the inconvenience.

Dear the community of the Metropolia University,

The IT Services encourages both the students and the personnel to be vigilant because the university has been the target of the phishing operation. In the name of the Metropolia’s student has been sent several phishing emails of which the IT Services got several information security incidents announcements from the university’s users on Friday morning (the 3rd of November 2023). The IT Services thanks every user who has been on guard regarding the matter, and reported the incidents to the IT Services.

As a reminder, the IT Services, authorities, and banks never ask your bank account information or credentials. Never the IT Services will ask the university’s users change suddenly their passwords. Below, entails the short instruction on how the IT Services wishes the users to act with phishing attempts or scam emails.

  1. Report all phishing messages in the Service Request System of the Metropolia University to the IT Services. You can identify phishing from, for example, the message offers means to get an easy money earning opportunity, the email invokes the need for rush, there is something odd about the sender, the email address, the phone number and the message’s content, as well as the message entails writing errors.
  2. When you receive a phishing email, or a scam mark it as a junk and delete the message permanently.
  3. Never click the links of the phishing email nor respond to its sender.
  4. If you accidentally clicked the link, then immediately change your password through a strong authentication or in the Amme system before reporting the incident for IT Services.
  5. When you inadvertently gave your credit card information, then immediately tell your bank for closing the card.
  6. If you mistakenly gave your bank credentials, contact with your bank’s service number, and ask to close your credentials.
  7. When you non-purposefully paid a suspicious payment, instantly contact to your bank.
  8. If you gave your credit card or bank credentials to cyber criminals, then report to the police.

Best Regards,

The IT Services 

The break is due to the update of the system.

We're sorry for the inconvenience. 

On 21st August 2023, we announced in OMA that the Helpdesk's confidential answer bank has been leaked to the public.

The extent of the data leak is significant. From the leaked answer bank, it is possible to directly access information that was previously only available by asking the Helpdesk.

You can explore the leaked information on the IT Services' new FAQ page, which is part of the long-standing IT Services website. The address is

The most significant risks of the data leak are:

  • Immediate access to answers — work and study can continue immediately without waiting for a response from the Helpdesk.
  • Potential reduction in Helpdesk inquiries — in the worst case, Helpdesk will have more time to provide better and faster service to those in need.
  • Most serious risk: People learn Helpdesk trade secrets and are able to solve their IT problems themselves.

In this YouTube video, we provide more information about the data leak and its consequences.

Kind regards,

Phone service: 09 7424 6777
Service requests: /
Frequently asked questions:

Microsoft Office 365 and Google Workspace for Education cloud services have been unavailable for a significant number of new students.

Microsoft Office 365 is once again available for new students, but Google Workspace for Education is not.

The issue is currently being addressed. It is estimated that Google Workspace for Education will be accessible in approximately 1-2 weeks. Unfortunately, a more precise estimate cannot be provided.

We will inform you when Google Workspace for Education is available again.

We apologize for the inconvenience caused by this situation.

Best regards,

Telephone service: +3589 7424 6777
Service requests: /
Information and instructions:

Summer Opening Hours for Helpdesk Phone Service (phone: 09 7424 6777) will end, and the extended opening hours for the beginning of the autumn semester will begin on Monday, August 21, 2023.

  • August 21, 2023 - September 15, 2023: Open Mon-Thu 8 AM - 6 PM and Fri 8 AM - 4 PM.
  • Starting Monday, September 18, 2023, we will return to our regular opening hours: Open Mon-Fri 8 AM - 4 PM.

Regardless of your matter, please report all IT-related issues at Metropolia as follows:

  • Phone service: 09 7424 6777
  • 24/7 service requests at or via email at
  • If your issue is urgent and you need assistance within three business days, please call our phone service. This allows us to prioritize your urgency. Phone service is available for both urgent and non-urgent matters.


  • Our service is always available in Finnish and English.
  • We may offer other languages based on the language skills of our staff. We will provide details about these options separately.
  • From August 28, 2023, to October 29, 2023, inquire about service in Arabic.

"Helpdesk tiedottaa" workspace in OMA

As a member of the workspace

  • You will receive Helpdesk announcements published on OMA directly to your e-mail.

  • You will receive up-to-date information about the operation and services of IT Services.

  • You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)

How to join?

1. Select Workspaces in the menu at the top of OMA

2. Select Search (Join/Leave).

3. In the Text search field, type Helpdesk tiedottaa.

4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.

Best regards,

Telephone service: +3589 7424 6777
Service requests: /
Information and instructions:

Helpdesk sells decommissioned computer packages, laptops, and projectors at the Myllypuro campus in the D-tower 1st floor lobby from August 21st to 23rd, 2023.

Check out the products, opening hours and additional information on IT Services' website.

Information about available products will be updated until the start of the sale days. Please check for the latest information when the sale begins.


  • On the first day of the sale, products are sold only to Metropolia students and staff.
  • Products cannot be reserved in advance. They are sold on a first-come, first-served basis at the location.
  • Each buyer is allowed only one computer package or projector.
  • There might be a queue at the sales point. We kindly ask for your patience while waiting for your turn.

Kind regards,

Call Center: 09 7424 6777
Service requests /
Information and instructions:

Personnel’s mandatory information security training has transferred on Moodle

The objective of Metropolia University is that every member of staff has basic information security skills. Basic level means the level at which a person understands:

  • password security
  • secure data handling
  • protecting against malware and phishing messages

You don’t need to complete the course again if you have passed the course as an approved grade. The previous course records and performances transfer in the new Moodle area automatically. The already started course can be continued in the new Moodle area where you previously left. The training must be completed by the end of this year.

Below is the link into the course or you can search for it on Moodle using the keyword “information security”.

Course: Personnel Information Security Training (

Workspace key: IST2022

The course is uploaded also on the General Desktop of Information Security.

Information Security - OMA - Työpöytä (

The student’s information security training can be found on Moodle as well

The student’s information security training can be found below or by searching it with keyword “information security”. To join in the course does not need an enrolment key so everyone can join it freely.

Course: Student's information security training (

The student information security training has been uploaded on the Student’s Desktop.

Security, Crisis, Information security, GDPR & data protection - Pakki - Opiskelija (

Why is it important to protect yourself?

If you use the internet, you could be a target for cyber criminals. Criminals are trying to steal money, information, your identity or gain access to valuable data. For example, email accounts hijacked by phishing are used both to read messages and to send new phishing messages to other victims. At the end of a data breach, an attacker can steal or encrypt all files, including backups, rendering the attacked device unusable. In the worst case, the compromised device is used to steal data from other devices.

However, you shouldn’t feel discouraged. Developing information security skills is a cooperative effort in which you have the support of everyone else at Metropolia.