OMA will be updated tuesday 21.4.2020 startig at 4 pm.

Duration approximately an hour.

IT Support

VPN remote connection is available to all Metropolia users. You need VPN connection to access internal services from outside of Metropolia campus. Access via VPN connection is determined by the user’s role and the remote device.

Systems requiring VPN connection:

Use VPN connection only when you really need it and after consideration, to ensure sufficient capacity.

Do not use VPN in video meetings or while watching videos.

Services requiring VPN connection may be restricted temporarily or permanently or to ensure the accessibility of critical services.

Metropolia VPN capacity is not designed with a crisis situation in mind. Oma, Moodle, Zoom, Teams and Skype for Business do not require VPN connection.

To avoid creating overload, Zoom service will be transferred from Nordunet cloud to Zoom’s European cloud while the exceptional circumstances prevail. Zoom’s cloud recording will be blocked. When the situation returns to normal, Zoom will return to Nordunet cloud.

You can access network drives without VPN connection at https://webdisk.metropolia.fi.

Library databases can be found at http://ezproxy.metropolia.fi.

For more information on services, visit https://wiki.metropolia.fi/display/tietohallinto.

Direct links:

VPN instructions (in Finnish)

Cloud service instructions

Zoom instructions (in Finnish)



Etäpalveluiden käytöstä poikkeustilanteen aikana (esim. VPN)

Following general guidelines, User Support has shifted primarily to remote working. In practice, this means that user support is available to staff as follows:

We serve customers on weekdays at 8am-4pm.

We have acquired a remote support software, with which we can connect to remote computers. Remote connection requires internet connection and a permission from the user. If you have problem with a computer, download and open the remote support program before contacting Helpdesk. Read instructions here. Remote connection always requires a phone call to our phone service.

What should you do if you receive a phone call from someone you do not know, claiming that you must download and install software on your computer because of a problem on your computer? Contact Helpdesk. If you are unsure about the caller’s identity, the call is most probably a fraud. Do not download and install anything on your computer at the request of unknown people!

In the current situation, we lend out devices to staff for remote working and remote instruction. Unfortunately, we cannot guarantee that there are enough devices for all.

  1. Display + cables. Only a bigger picture than on laptop.
  2. Docking station package (display, docking station, cables, keyboard, and mouse). Intended for those doing office work whole-time, equivalent to campus workstations. Requires the most space at home office.
  3. USB headset. Substantial improvement in sound quality in remote instruction and remote meetings.
  4. Web camera. Can be used e.g. to substitute a document camera.
  5. Other equipment, check availability by making a service request.

To borrow a device, make a service request:

Enter KOTILAINA as the title. We pay special attention to that word in the service request system.

In cases 1 and 2, let us know your laptop model.

In cases 3 and 4, you will get the devices from Reception by showing the reply to your request.

READ carefully the reply. The reply indicates at what campus you can pick up the devices. Not all campuses have all devices.

There will be clarifications to making purchase requests for devices that remote instruction. We have already received some requests for drawing tablets, wireless microphones, etc.

More instructions will be published in Oma in the coming weeks.

Do not forget Digiklinikka!

The source of help is pedagogical problems is Teams' Digiklinikka. Direct link to Digiklinikka: Digiklinikka - Teams

Instructions: Oma announcement on Digiklinikka 


Br. Mikko Mäkelä / User Support.

For more information mikkoim@metropolia.fi



Metropolian käyttäjätuen palvelut henkilöstölle 18.3.2020

Digi News, March 2020

News are in Finnish but links to (often) English language reference material are provided:
https://wiki.metropolia.fi/display/socialmedia/2020.03

All Metropolia users have remote VPN access. Remote access is required when using internal services from outside Metropolia's offices. Remote access via VPN to the internal network is determined by the user's role and terminal.

Systems that require a VPN connection:

Use a VPN connection only when necessary and prudent to ensure sufficient capacity!

Do not use a VPN connection while using online learning platforms, video conferencing services, or watching videos.

Services available remotely via VPN may be temporarily or permanently restricted when security or availability of critical services so require.

Metropolia's VPN connection is not designed for crisis situations.

OMA, Moodle, Zoom, Teams, or Skype for Business don't need a VPN connection to work.

Due to load issues, the ZOOM service will be migrated from Nordunet's cloud to Zoom's European cloud for a state of emergency and Zoom's cloud storage will be disabled. When the situation returns to normal, Zoom is returned to the Nordunet cloud.

More information about the services can be found at: (https://wiki.metropolia.com/display/information management)

Direct links:
- VPN Help: (https://tietohallinto.metropolia.fi/pages/viewpage.action?pageId=149652071)
- Cloud Service Instruction: (https://tietohallinto.metropolia.fi/display/tietohallinto/ Cloud Services)
- ZOOM Help: (https://tietohallinto.metropolia.fi/pages/viewpage.action?pageId=176471830)

OMA will be updated tuesday 10.3.2020 startig at 4 pm.

Duration approximately half an hour.

IT Support


We will perform maintenance work on Metropolia's data center services from March 14 to March 15, which will result in ALL Metropolia’s network and IT services being closed on Saturday, March 14, 2020, starting at 9am. It is estimated that the maintenance work will be completed no later than 15.3.2020 23:30. The service break also applies to HAKA login and Eduroam services. According to estimates, most services will be made available during saturday, but unexpected outages may also occur on Sunday. We will endeavor to make all services normally available by Monday 16.3.2020. In the event of a service being unavailable, please visit https://hd.metropolia.fi and submit a service request.

Issues identified after yesterday's update between 4:00 pm and 4:30 pm have been fixed.

  •      Tuudo
  •      Lukkari Machine
  •      Enrollment visibility
  •      Assessment of achievements and enrollment view
  •      Study Guide (There are no implementations on the Study Offers tab)



Other issues can be reported to the helpdesk at http://hd.metropolia.fi or email helpdesk@metropolia.fi

IT Services




OMA will be updated tuesday 14.1.2020 startig at 4 pm.

Duration approximately half an hour.

IT Support

Some of Metropolia's services may have outages today on the 12th of December 2019 due to security updates.

Outages do not affect OMA or Moodle.


IT Services


Duration approximately half an hour.

IT Support

Currently printing is not working due to network issues.

There are also problems with accessing cloud services and some of the wireless network.

The problem is being solved with Elisa's support. It is not yet known when the network will operate normally.

OMA will be updated tuesday 1.10. between 8pm and 10pm.

IT Support

Pre-release: Due to the transfer of the Leppävaara data center and network to Myllypuro, ALL Metropolia's network and IT services will be closed on Friday, October 11, 2019 at 16.00. It is estimated that the move will be completed by 15.10. The break also applies to HAKA login and Eduroam service. According to estimates, most services will be available during the weekend, but unexpected outages may occur at that time.


Communication on this issue will be intensified in the coming weeks. During the removal, the situation will be announced later at Tilannehuone-web site http://metropoliamuuttaa.fi/.

We apologize for the inconvenience caused by this removal


Br,

Tuomas Orama
Development manager
ICT-services