The pricing of Adobe Creative Cloud is determined by its manufacturer and resellers. Metropolia, together with other higher education institutions, has participated in negotiations to secure the lowest possible price for student licenses.
Many other software manufacturers offer their products to students for free as a way to market their software and support education. However, Adobe has not adopted this approach, meaning that students must unfortunately pay for its software—albeit at a significantly lower price compared to a commercial license.
Spring Offer from Adobe!
| PERIOD | PRICE |
|---|---|
| From the order date until the end of August | 50.00 € |
The offer also includes access to the Stock library.
Before placing an order, approve the transfer of your information to Adobe according to the instructions: Adobe Creative Cloud at a discounted price for students.
This spring offer cannot be utilized through Ilona IT's online store. Instead, place your order by sending an email directly to Harri:
- Email address: harri@ilonait.fi
- Subject: Adobe2025 Spring Offer
Use Adobe Software for Free in Computer Labs
Adobe software is available in multiple computer labs across different campuses. You can use them for free in these labs. You can check the available software in different computer labs by campus on the IT Management website:
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi
The disruption occurs on the commercial side of the wiki platform (https://wiki.metropolia.fi).
The interruption does not affect the non-commercial section of the wiki used for teaching (https://wiki2.metropolia.fi).
The interruption is due to the update of the system.
We apologize for any inconvenience.
The breaks are due to system updates.
We apologize for any inconvenience caused.
The interruption is due to the update of the system.
We apologize for any inconvenience.
There will be a Break of Service n the thesis management and communication tool Wihi today, December 18th, from 4:00 PM to 5:00 PM.
The interruption is due to the installation of the Wihi-Dunasty integration.
This will only affect Wihi. Other OMA services will function normally.
We apologize for any inconvenience.
We're sorry for the inconvenience possibly caused.
The break is due to the version update.
We're sorry for the inconvenience.
As we can see from the statistics, the beginning of the semester is also an especially busy time for the IT department.
To ensure that we can provide you with the services you need in time for the spring semester, we kindly ask you to request them already now. Once the semester has started, it may already be too late – despite our best efforts, we may no longer be able to guarantee that your timeline will be met within the resources we have available.
We hope that you will request in good time:
- Moodle courses (https://hankintalomake.metropolia.fi -> Select "Moodle courses")
- New software and systems: (https://hankintalomake.metropolia.fi -> Select "Ohjelmistot ja järjestelmät")
- Software license renewals: (https://hankintalomake.metropolia.fi -> Select "Ohjelmistot ja järjestelmät")
- Software version updates: (https://hankintalomake.metropolia.fi -> Select "Ohjelmistot ja järjestelmät")
- Installation of existing Metropolia software in computer classrooms or laboratories (Read instructions: Requesting software installation. NOTE: At the Myyrmäki campus, requests are made in conjunction with timetable planning)
- Procurements (https://hankintalomake.metropolia.fi)
- Network connections for new laboratory equipment
- Other known/planned measures requiring IT department support
We still have time before Christmas to finalize your arrangements for the spring semester. We look forward to hearing from you!
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi
First published on 01.03.2022 at 13:38.
If your laptop is swollen like Teuvo's laptop in the video, do not continue using it. In that case, the battery is damaged and needs to be replaced. A damaged battery can pose a safety risk.
If the laptop in question belongs to Metropolia, please contact Metropolia's IT Helpdesk (contact details below and in the video).
NOTE: Turn on the sound and watch the video till the end!
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi
The break is due to system update.
We apologize for any inconvenience caused.
We have a new employee named Mikko. He is an AI-based chatbot who understands your questions and instantly provides a precise answer tailored just for you.
Mikko is not just any chatbot. Most of today's chatbots simply retrieve answers from their answer banks using keywords from your question, and sometimes they fail. However, Mikko is based on far more advanced, modern AI technology.
Mikko doesn’t just perform searches within its material based on the words in your question. Instead, its answers feel like the result of human-like, intellectual reasoning. The bot "understands" your question and combines pieces of information to craft a precise answer just for that. That’s why Mikko outperforms many other chatbots. It is a real help to you.
Ask in your own language
Mikko will answer your question in your own language. Mikko truly knows dozens of different languages, including most of the widely spoken ones, rather than producing awkward machine translations.
Chat as if you were talking to a person
Mikko doesn’t just answer your question; you can also continue the conversation with him. If you need clarification on a specific detail from Mikko’s response, just ask him. If you want to refine your question or provide additional information to Mikko, do so. You can converse with Mikko as if you were talking to a person.
Is Mikko perfect?
Mikko is not perfect, but usually, he answers correctly when it comes to IT-related questions about Metropolia. Mikko adds references at the end of his answers, which you can click to verify the information from the original, easy-to-read source.
Is it better to contact the Helpdesk instead?
No. The Helpdesk is happy to assist you, but chatbot Mikko often provides a more precise and easily understandable answer than a human. Mikko responds to you immediately, so you don’t have to wait in the Helpdesk service request queue. The Helpdesk also uses Mikko to assist you more quickly and efficiently. If you send your question to the Helpdesk, you might receive a response generated by the Mikko chatbot. You could have gotten that answer faster by asking Mikko directly. Mikko is available 24/7.
Yes, there are situations where a human is needed. Still, try Mikko first and be surprised! Mikko might solve your problem in situations where you never thought you could manage without human help. Give Mikko a chance before picking up the phone or submitting a service request.
Handling personal data and privacy
Chatbot Mikko is designed to answer your questions on a general level, not with your personal data. It is not intended to process your or anyone else’s personal data. Do not input your or others’ personal information into the chatbot. This would constitute unnecessary personal data processing, contrary to the data minimization principle outlined in the EU General Data Protection Regulation. Mikko operates in Microsoft’s cloud service and adheres to Metropolia’s cloud service terms.
Future plans
The newly launched Mikko is the first version. Mikko and its interface will continue to be developed. One possible future change is that the service request form and Mikko will be easily accessible from the same webpage. In that case, the service request submission and the chatbot would work conveniently side by side, eliminating the need for multiple webpages.
Provide feedback
We are happy to receive feedback on Mikko, especially when there are mistakes or gaps in its responses. Feedback helps us improve Mikko and its source material so that it can answer better in the future. In many cases, the corrections we make based on your feedback take effect shortly after you submit it. We then test whether Mikko answers the same question correctly afterward. We will also inform you about what changes we made based on your feedback and how it affected Mikko’s responses. You can provide feedback to the Helpdesk using the contact information below.
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi
The break is due to the update of the system.
We are currently experiencing ongoing issues that, despite our best efforts, have not been resolved. Therefore, the new services installed last week (capacity booking for work schedule planning, kapasiteettivaraus) will be temporarily disabled while we further investigate the cause of the problem.
We're sorry for inconvenience and thank you for patience.
Summer Opening Hours for Helpdesk Phone Service (phone: 09 7424 6777) will end, and the extended opening hours for the beginning of the autumn semester will begin on Monday, August 16, 2024.
- August 19, 2024 – September 13, 2024: Open Mon-Thu 8 AM - 6 PM and Fri 8 AM - 4 PM.
- Starting Monday, September 16, 2024, we will return to our regular opening hours: Open Mon-Fri 8 AM - 4 PM.
Regardless of your matter, please report all IT-related issues at Metropolia as follows:
- Phone service: 09 7424 6777
- 24/7 service requests at https://hd.metropolia.fi or via email at helpdesk@metropolia.fi
- If your issue is urgent and you need assistance within three business days, please call our phone service. This allows us to prioritize your urgency. Phone service is available for both urgent and non-urgent matters.
Remember the IT Services website and the FAQ!
You can indeed find the answer to your question directly on the IT Management website or on our FAQ page — give it a try and be surprised! The content of the website can also be found through Google and other search engines; just add the words "Metropolia IT Services" to your search.
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
The Helpdesk sells discontinued computer packages, laptops, and projectors at the Myllypuro campus in D-building lobby 1st floor on August 19th - 21st, 2024.
Information about available products will be updated until the start of the sales days. Check the latest information when the sales days begin.
- On the first sales day, products are sold only to Metropolia students and staff.
- Products cannot be reserved in advance. They are sold on a first-come, first-served basis.
- Only one computer package or projector per buyer.
- There may be a queue at the sales point. We would like to ask for patience while waiting for your turn.
Check the products, opening hours, and additional information on the IT Services website. Please note that there are important instructions on the page that you should consider before coming.
Kind regards,
Helpdesk
Call Center: 09 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi