If you work outside of Metropolia network, Helpdesk can connect remotely to your computer using TeamViewer software.

The remote connection must be scheduled by making a service request at https://hd.metropolia.fi or by sending email to helpdesk@metropolia.fi

Setup TeamViewer client for remote connection

• Download TeamViewer client on your computer.
• Windows: TeamViewerQS.exe
• Apple macOS: Read Mac instructions here.
• Right-click on the download link and select "Save Link as".
  
  
• Save the file to e.g. Downloads folder:
  
  
  
• Select "Save".
• When downloading has finished, start the program by double-clicking on TeamviewerQS.exe.
• The program window opens. Do not enter anything in the data fields!
  
  
• Session code appears automatically. Also your name appears automatically.
  
  
  
• When Helpdesk opens a remote connection a window pops up:
  
  
  
• Select Allow to enable the remote connection.

TeamViewer etäkäyttö