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TeamViewer Remote Connection

If you work outside of Metropolia network, Helpdesk can connect remotely to your computer using TeamViewer software.

The remote connection must be scheduled by making a service request at https://hd.metropolia.fi or by sending email to helpdesk@metropolia.fi

Setup TeamViewer client for remote connection

  • Download TeamViewer client on your computer.
  • Windows: TeamViewerQS.exe
  • Apple macOS: Read Mac instructions here.
  • Right-click on the download link and select "Save Link as".

  • Save the file to e.g. Downloads folder:


  • Select "Save".
  • When downloading has finished, start the program by double-clicking on TeamviewerQS.exe.
  • The program window opens. Do not enter anything in the data fields!

  • Session code appears automatically. Also your name appears automatically.


  • When Helpdesk opens a remote connection a window pops up:


  • Select Allow to enable the remote connection.



TeamViewer etäkäyttö

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  • Created by Kalevi Lehto, last modified on 2.4.2020
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