Office gives an error message: "Your school account is no longer active..." What should I do?
Applies to students
This response is only applicable to Metropolia students, not staff members.
If Office gives an error message stating "Your school account is no longer active. If you still have a connection to your school, your system administrator needs to grant you access to continue using Office," try the following:
- Open one of the Office applications, such as Word.
- Click on File in the top left corner.
- Click on Account at the bottom left.
- Click on the Sign out link at the top.
- Click on Sign in.
Sign in with your Metropolia account using the format username@metropolia.fi (not your email address, but your username@metropolia.fi).
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Office antaa virheilmoituksen: "Oppilaitoksesi tili ei ole enää aktiivinen...", mitä teen?
- Created by Atte Peltonen on 10.7.2023