Installation of a program through Software Center fails, what should I do?
Applies to staff
This response is intended for Metropolia staff, not students.
Ensure that you have selected all programs from the Applications tab in Software Center by clicking on All.
- Make sure you have followed all the specific instructions on the page Software Center - Software Installation on Metropolia-Managed Computers.
Did You Encounter a Problem?
Software Center instructions
Familiarize yourself with the Software Center usage instructions on the page Software Center - Software Installation on Metropolia-Managed Computers.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
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