Where can I obtain the BitLocker Recovery Key?
Applies to staff members
The information in this response is applicable to Metropolia employees only, not students.
- Go to the address bitlocker.metropolia.fi using a web browser.
Log in with your short Metropolia username and password.
- Click the checkbox next to "I have read and understand the above notice."
Click on "Continue."
- Enter the first eight characters of the 32-character BitLocker code provided by the locked computer into the "Recovery Key ID" field.
- Select the reason for requesting the code from the Reason menu.
Click on "Get Key."
Enter the received BitLocker Recovery Key into the locked computer.
How should I proceed in a troubleshooting situation?
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.Contact method Contact information Form Email Phone service +358 9 7424 6777 (weekdays from 8 am to 4 pm)
- Created by Atte Peltonen, last modified on 6.7.2023