Why is the email I sent not being delivered?
Funet Filesender
We recommend using the Funet FileSender service for sending large attachments, which requires authentication with HAKA credentials.
- Ensure that the recipient's email address is entered correctly.
- Verify that the message is not stuck in the Outbox folder in Outlook.
- Confirm with the recipient that:
- The email hasn't been redirected to the wrong folder, such as the spam folder.
- They are able to receive the attached file in terms of size and content.
- Your email address is not blocked or filtered by their spam filter.
Did You Encounter a Problem?
Notice
Include the following information in the service request:
- The above-mentioned details you confirmed with the email recipient.
- The size and file type of any attached file (.exe, .jpg, .doc...).
- The number of recipients the message was sent to.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Unknown User (attepel), last modified by Samuli Tani on 26.7.2023