How do I use a cloud link sent by a teacher?
Google Workspace for Education
Do not click Request access.
- Click the email account you're signed in with.
- Click Use another account.
- Enter your username in the format username@metropolia.fi (not the email address but your username, followed by @metropolia.fi).
- Click Next.
- Sign in with your Metropolia credentials.
Microsoft 365
- Select Click here to sign in with a different account to this site.
- Click Use another account.
- Enter your username in the format username@metropolia.fi (not the email address but your username, followed by @metropolia.fi).
- Click Next.
Did you encounter a problem?
If the link does not open according to these instructions, ask your teacher to ensure that you have access rights.
If the problem persists, follow the instructions below.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
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