I am unable to publish my thesis on Theseus, even though I can log in. What should I do?
Applies to students
This response is specific to Metropolia students, not staff members.
Study rights
The issue may be due to the expiration of your study rights. Your thesis needs to be submitted to Theseus before the end of your studies or graduation. No exceptions can be made to this, and it is not technically possible to allow submissions after the designated timeframe.
After the completion of your studies, your user account will remain active for basic services, such as accessing your email and home directory, for an additional two weeks. This period is intended for you to backup your own data before the final closure of your user account.
However, many study-related services cease to function immediately after the completion of your studies. For instance, Theseus, which is an external service provided by Metropolia, will not recognize you as a student if your study rights have expired, and it is therefore not possible to submit your thesis there anymore.
If your study rights have expired and your thesis supervisor or study advisor requires additional information regarding this matter, they can contact the helpdesk through a service request.
Did You Encounter a Problem?
If the issue with Theseus is not related to the expiration of your study rights, please contact helpdesk or library for further assistance as instructed on page Where can I get help with Theseus-related issues?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
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Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
En pääse julkaisemaan Theseuksessa opinnäytetyötäni, vaikka pääsen kirjautumaan sisään. Mitä teen?
- Created by Unknown User (attepel), last modified by Unknown User (samultan) on 26.7.2023