Returning Borrowed Device to Helpdesk
1. Contact Helpdesk by phone at 09 7424 6777 or by making a service request at https://hd.metropolia.fi. You will receive a service request number and instructions.
2. Remove personal accounts from the phone or tablet that you are returning. (Settings > Accounts).
- Instructions for removing accounts from an Android device (a link to Googles web page).
- Instructions for removing accounts from an iPhone (link to Apples web page).
- You don't have to delete accounts from laptops or other computers. Helpdesk will take care of that.
3. Remove the PIN code. Look for instructions on the web by making a Google search. If you need help removing the PIN code, contact Helpdesk phone service at 09 7424 6777.
4. If you are changing a phone, take the SIM card from your old phone and put it in the new phone.
5. Attach a note on the device with the word 'Helpdesk' written on the note. Write also the service request number on the note.
5. Leave the device in the reception to be picked up the Helpdesk.
If you are returning an old device in return for a new one, you do not need to contact Helpdesk. Just write the service request number on a note attached to the device.
Warning! All data will be deleted!
Make backups of your files, pictures, etc. before returning a device. Helpdesk wipes all data on the device after which file recovery will be impossible.
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
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Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Kalevi Lehto, last modified on 13.5.2024