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This page contains a list of all question-answer pairs on the Metropolia IT Services FAQ website. Use your browser's search function to find a solution to your problem.

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  3. Review the questions that contain the keyword by pressing the Enter key.



  1. Can I purchase my work laptop or work phone for personal use?

    Does Metropolia email work abroad?

    Does the mobile phone subscription work abroad?

    How can I access Adobe software?

    How can I get a new SIM card for my work phone?

    How can I get the wireless connection to work on my work laptop?

    How can I grant free printing access to my student? - IT Services - Metropolia Confluence

    How can I view the Z-drive on a Mac computer?

    How do I access and complete Metropolia's mandatory data protection and security course?

    How do I acquire a new work phone or change the subscription type of my work phone? (in Finnish)

    How do I activate an ecloud virtual server? (in Finnish)

    How do I activate my user account?

    How do I attach a received message to a service request?

    How do I change my name, phone number, or other information in my user account?

    How do I change my password?

    How do I change my profile picture in Microsoft Office 365 products?

    How do I check my IP address?

    How do I check or change the course enrollment key in Moodle?

    How do I connect my personal computer to Metropolia's wireless network?

    How do I create a shared email address or mailing list?

    How do I create a webinar or large meeting in the Zoom application?

    How do I digitally sign a document at Metropolia?

    How do I download and install the Microsoft 365 package on my own computer?

    How do I establish a VPN remote connection?

    How do I find a course on Moodle?

    How do I find a workspace in OMA?

    How do I gain access to the sensitive data server?

    How do I get a refund for my printing credit? - IT Services - Metropolia Confluence

    How do I get more space in my email inbox?

    How do I install an application on a Mac computer?

    How do I install Microsoft Power BI?

    How do I install Project and Visio programs on my owned computer?

    How do I install the Windows 10 operating system?

    How do I involve user support in my event?

    How do I log in to Sympa?

    How do I log in to the Promid working hours monitoring system? (in Finnish)

    How do I login to cloud services?

    How do I login to Metropolia services?

    How do I make a procurement request?

    How do I open an incognito or private window in a web browser?

    How do I organize an event?

    How do I prevent ***SPAM***-marked messages from reaching my email inbox?

    How do I print from a smartphone, tablet or my own laptop on a Metropolia campus?

    How do I print or copy using Metropolia’s devices?

    How do I proceed in case of issues with the Exam examination system?

    How do I recover a deleted e-mail?

    How do I recover a lost file from a network drive (e.g. W:, Z: or U:)?

    How do I remove my Metropolia account from Windows?

    How do I report a security or data protection incident?

    How do I run a macro in Excel or Access desktop application?

    How do I set up call forwarding on my work phone?

    How do I setup Metropolia email on Android?

    How do I setup Metropolia email on iPhone? (in Finnish)

    How do I share my screen in the Teams app on macOS?

    How do I stop Xcode from asking for admin credentials?

    How do I take a full-screen screenshot?

    How do I update the drivers on my Dell computer?

    How do I use Metropolia email?

    How do I use Microsoft Teams?

    How do I use remote desktops?

    How do I use the E-lomake service?

    How do I use the TeamViewer remote support application?

    How do I use Zoom?

    How long do the workspaces in OMA remain after the completion of a course implementation?

    How should I proceed if my laptop doesn't start or gets stuck during startup?

    How to create an optimized service request for a quick and precise response?

    How to return a borrowed device to helpdesk?

    I am a member of staff, but I am unable to print for free, what should I do? - IT Services - Metropolia Confluence

    I am conducting research, where can I store data containing personal information?

    I am unable to publish my thesis on Theseus, even though I can log in. What should I do?

    I can't access a group assignment in OMA, what should I do?

    I can't download Office 365 to my personal computer, what should I do?

    I can't log in to a service, what should I do?

    I can't log in to my laptop after changing my password, what should I do?

    I don't have access to a file stored in a Teams application group. What should I do?

    I have a problem with the network drive, how do I solve it?

    I have lost a file in a cloud service, how can I retrieve it?

    I have received the UNC path to the metroarch server, but I can't access it, what should I do?

    I log in to OMA, but I can't access the student desktop, what should I do?

    I received a suspicious message, what should I do?

    I received an automated notice of the termination of my employment contract. What should I do?

    If the installation of the program through Software Center fails, what should I do?

    Miten asetan vastaajan puhelimeeni?

    My computer's clock is displaying the wrong time, what should I do?

    My mobile data connection on my Android phone stopped working, what should I do?

    Office gives an error message: "Your school account is no longer active..." What should I do?

    Print queues are not visible on a Mac computer, what should I do?

    Printing is not working, what should I do?

    The Managed Software Center update window is preventing me from logging into the machine, what do I do? (in Finnish)

    Tuudo isn't working, what should I do?

    VPN remote connection doesn't work, what should I do?

    Website is displayed in the wrong language, what should I do?

    What should I do if I can't get the image to display on the projector or television during a presentation?

    What should I do if my work laptop is malfunctioning? - IT Services - Metropolia Confluence

    What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?

    What should I do if the Microsoft Teams desktop application is not working?

    What should I do if there is an issue with my mobile phone?

    Where can I find the serial number of a Canon all-in-one printer? - IT Services - Metropolia Confluence

    Where can I get help with Theseus-related issues?

    Where can I get the PUK code for my work phone?

    Where can I obtain the BitLocker Recovery Key?

    Where can I safely store my files?

    Who should I contact if I need to edit incorrect information in OMA?

    Why are there trainees at the helpdesk phone service?

    Why is the email I sent not being delivered?

    Why was my student able to submit the assignment after the deadline has passed?

    Will I still be able to log in to Metropolia services after my study right has ended?

    Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?

    Zoom application is not working, what should I do?