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Topic | Description | |
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Technical Support | Helpdesk support, such as instructions for submitting a service request, remote support, and sending additional information. | |
User ID and Login | Questions about Metropolia's user ID and login. | |
Audio and Video Conferencing and Lectures | Questions about the technical solutions and software for events and lectures. | |
Educational Services | Questions about digital services for learning and teaching. | |
Email and Communication Tools | Questions about email and electronic communication tools (e.g. Teams). | |
File Sharing and Storage | General questions about cloud services, network drives, and file storage. | |
Network Connections, VPN, and Remote Work | Questions about Metropolia networks, VPN remote connections, and remote work. | |
Phones | Questions about Metropolia's work phones and phone subscriptions. | |
Printing and Scanning | Questions about printing and scanning on Metropolia campuses. | |
Security and Privacy | Questions about data protection, information security, and safe data storage. | |
Software Installation and Updates | Questions about installing and updating commonly used software, such as Microsoft and Adobe software. | |
Staff | Questions related to Metropolia's staff in particular. | |
Troubleshooting Hardware or Software | Questions about broken or malfunctioning Metropolia devices or software. | |
macOS | Questions about Mac computers, macOS software, and operating systems. | |
Other | Questions that do not clearly fall into other categories, such as the use of individual applications or services, special use cases for applications, or rare malfunctions. | |
All | A list of all question-answer pairs on the Metropolia IT Services FAQ website. |
Login failed - what should I do?
How do I log in to cloud services?
How do I download and install the Microsoft 365 package on my own computer?
How do I print or copy using Metropolia's devices?
How do I print from a smartphone, tablet, or personal laptop on Metropolia's campus?
How do I log in to Zoom with my Metropolia account?
How do I set up an email account (Android)?
How do I set up an email account (iPhone)?
How do I use the TeamViewer remote support application?
New Did you encounter a problem?:
*DO NOT USE* Did you encounter a problem? *NEW*
This page is a work in progress.
This page is a work in progress.
This page is a work in progress.
How to create an optimized service request for a quick and precise response?
How do I take a full-screen screenshot?
Why are there trainees at the helpdesk phone service?
How do I make a procurement request?
What should I do if my work laptop is malfunctioning?
How do I update the drivers on my Dell computer?
How do I establish a VPN remote connection?
VPN remote connection doesn't work, what should I do?
I received a suspicious message, what should I do?
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