IT Services

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	Topic	Description
Image Added	Technical Support	Helpdesk support, such as instructions for submitting a service request, remote support, and sending additional information.
Image Added	User ID and Login	Questions about Metropolia's user ID and login.
Image Added	Audio and Video Conferencing and Lectures	Questions about the technical solutions and software for events and lectures.
Image Added	Educational Services	Questions about digital services for learning and teaching.
Image Added	Email and Communication Tools	Questions about email and electronic communication tools (e.g. Teams).
Image Added	File Sharing and Storage	General questions about cloud services, network drives, and file storage.
Image Added	Network Connections, VPN, and Remote Work	Questions about Metropolia networks, VPN remote connections, and remote work.
Image Added	Phones	Questions about Metropolia's work phones and phone subscriptions.
Image Added	Printing and Scanning	Questions about printing and scanning on Metropolia campuses.
Image Added	Security and Privacy	Questions about data protection, information security, and safe data storage.
Image Added	Software Installation and Updates	Questions about installing and updating commonly used software, such as Microsoft and Adobe software.
Image Added	Staff	Questions related to Metropolia's staff in particular.
Image Added	Troubleshooting Hardware or Software	Questions about broken or malfunctioning Metropolia devices or software.
Image Added	macOS	Questions about Mac computers, macOS software, and operating systems.
Image Added	Other	Questions that do not clearly fall into other categories, such as the use of individual applications or services, special use cases for applications, or rare malfunctions.
Image Added	All	A list of all question-answer pairs on the Metropolia IT Services FAQ website.