IT Services

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Help from IT Services

The IT Services website offers instructions on using Metropolia IT Services

https://itservices.metropolia.fi

In a problem situation you can contact Helpdesk

• by making a service request at https://hd.metropolia.fi,
• by sending email to helpdesk@metropolia.fi, or

Software and Systems

A list of software and systems used widely in Metropolia.

Software for students

Windows and server operating systems

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http://mcp.metropolia.fi

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Microsoft Windows 8.1, Windows 10 and server operating systems are available if the study program has made an arrangement with the software supplier.

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Does not include Microsoft Office.

WmWare products are also available.

http://www.huippuedullinen.fi Microsoft Office products for reduced price.

NOTE! Software downloads from URL 

http://

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mcp.metropolia.fi

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Here are the most useful 10 links to ease the life of a new student at Metropolia

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Panel borderColor #555 bgColor #fff titleBGColor #e0e1dd borderWidth 1px title Tube-portal https://tube.metropolia.fi Tube is a portal where Metropolia provides information for students and staff. In Tube you can search for work premises and links to information systems. There you can also find the most important sources of information. Panel borderColor #555 bgColor #fff titleBGColor #e0e1dd borderWidth 1px title The Student Union of Helsinki Metropolia University of Applied Sciences (METKA) http://www.metkaweb.fi Student unions in Finnish universities of applied sciences have had official legal status since the year 2005. METKA represents the students in Metropolia. METKA organises various free time activities, from sports classes to massive student parties. METKA also runs a student tutor program at Metropolia. Student wellbeing is our main concern--we can provide help in problem situations. Panel borderColor #555 bgColor #fff titleBGColor #e0e1dd borderWidth 1px title Request Management System https://hd.metropolia.fi/  Instructions and additional information Customers (staff and students) can report problems and send questions by making service requests, which will be registered in Requeste, the Request Management System. Panel borderColor #555 bgColor #fff titleBGColor #e0e1dd borderWidth 1px title Student Affairs Office Student Affairs Office e-service is where you can order transcripts of records, educational certificates and other electronic certificates. Documents will be mailed the next business day to the address on your order free of charge. Student services have six offices located on different campuses. Student services are designed to help students with everyday study-related matters such as study right, enrolment and student financial aid. In addition, student affairs offices provide students with study certificates, transcript of records and discount ticket applications for public transportation. Contact information and opening hours of Student Affairs Offices Panel borderColor #555 bgColor #fff titleBGColor #e0e1dd borderWidth 1px title Student Administration System (Winha) https://webwinha.metropolia.fi/metrowille Metropolia uses a Student Administration System called WinhaPro and there is an interface for the students called WinhaWille. Students must register at the beginning of each academic year as either present or absent. In Winhawille you can also update your address and contact information, enrol to implementation, enrol to an exam, see your personal study plan ISP and grades in classes.

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are available only to STEM-students.

More information:
https://en.wikipedia.org/wiki/Science,_technology,_engineering,_and_mathematics

Free MS Office package and other software in home use

Students can download and install Microsoft Office 365 Apps software package for free.  

Download instructions

E-services at Metropolia

OMA - Student's Desktop

Student's IT tools can be found in OMA portal by one login. 

You can use OMA also on mobile devices.

http://oma.metropolia.fi (information)

Email

https://mail.metropolia.fi (instructions and further information)

Students have their own Metropolia e-mail address while registered as students

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. The software used is Outlook. (Official Metropolia

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e-mail and workspace e-mail is

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sent there.).If you do not use your Metropolia e-mail,

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you should redirect your e-mail to the e-mail address that you use.

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School's schedule

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://lukkarit.metropolia.fi (instructions and further information)

Most Metropolia students find their schedules at lukkarit.metropolia.fi.

Printing, copying, and scanning

Printing, copying, and scanning

Students can print, copy and scan using Toshiba multifunction printers. Printing and copying is fee based, but scanning is free.

Get a copy card from the library and activate the card by associating it with your Metropolia user ID.

Adding value with top-up cards or online payment is possible.

Multifunction device locations

PaperCut Online Payment

User account and password

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https://amme.metropolia.fi  (Instructions and additional information

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Here you can change your user account password. Login to see your user ID and email address at Metropolia (you should change your password periodically).

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If you have forgotten your password, you'll find the instructions for on how to reset it in different situations here: Forgot your password? 

Activation and Password Change Using Mobile Certificate and Netbank User ID

All computer class rooms are open for all students regardless of study program

Computer class rooms in all locations are open to all students when not reserved for class. Enter class rooms with RFID pass or with porter's help.

Facilities and Equipment

Class room reservations at a quick glance

Using the wireless network

Students use primarily Eduroam network. At login, give your user ID in the format userid@metropolia.fi

Wireless network instructions

E-learning environment

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http://moodle.metropolia.fi

Moodle is an online learning environment

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used in many courses.

Cloud services

Google Workspace for Education and Microsoft Office 365 Education cloud service suites are used in Metropolia.

Secure use of information systems

All students are advised to read carefully our rules and regulations as well as information security instructions and follow them carefully.

Information security instructions

Computer sales

IT support is selling used computers and peripherals 2-4 times a year.

Sale dates are announced at hallways, in OMA portal and on IT support computer sale page.

Other services

Library

http://libguides.metropolia.fi/

Metropolia LibGuides consists of guides, where you'll find information on library services, printed and electronic resources on your field of study, and tips for information seeking.

https://metropolia.finna.fi/

Find library's printed and e-materials.

Student health care

https://oma.metropolia.fi/opiskelijoille/terveydenhuolto

Find your campus student health nurse's contact information in Oma.

http://asiointi.hel.fi/terveys

If you live in Helsinki, you can use the City of Helsinki eASIOINTI service. Begin by filling out the preliminary information form (available on the site).

Student and Applicants Affairs

https://opiskelija.oma.metropolia.fi 

Order transcripts of records, educational certificates and other electronic certificates. Documents will be mailed the next business day to the address of your order free of charge.

Student Union

http://www.metkaweb.fi

Your student union website offers tips and more information on events and benefits to students.

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