Forgot Your Password?
Students, staff and users in partner organizations
Various ways to retrieve your password
Sometimes a password is forgotten or it has to be changed for other reasons by the authority of Metropolia. You then have many different secure ways to choose from.
Retrieve a new password from Human Resources services.
Students and users in partner organizations
Pickup from helpdesk service point
You can retrieve a new password from any Metropolia helpdesk service point, during opening hours. Service points and opening hours can be checked at the IT Services webpage.
Retrieve the password from student affairs office
You can retrieve a new password from any Metropolia student affairs office, during opening hours hours. Locations and open hours for student affairs offices can be found in the study guide.
Helpdesk delivers the password to a porter (a request in advance is required)
You can make a request by email to helpdesk (at) metropolia.fi and ask, for the password to be delivered to any porters office in Metropolia. You can then get the password from the porter during the open hours of the unit. Metropolia units are mainly open Mon-Thu 8-20 and Fri 8-18. The specific open hours for each unit can be checked from the conctact information on the Metropolia website by choosing the unit from the drop-down list on the left.
Helpdesk sends the password in a registered letter (a request in advance is required)
You can make a request by email to helpdesk (at) metropolia.fi and ask, for your new password to be sent to you in a registered letter. If you already have done a request, you can simply reply to the email you got and ask for the password to be sent in a registered letter.
Registered letter is only an option for those living outside of Greater Helsinki.
There are several Metropolia units in the area of Greater Helsinki, from which you can get a new password as explained in paragraps 1-3 .
In order to receive your new password, you will need to prove your identity. Remember to take with you a valid ID card, passport, driving license etc.
We will never send a new password by email or text message!
Email or SMS communication is unsafe and easily accessible by others, so select one of the previous safe options to get your new password.