Help from IT Services
The IT Services website offers instructions on using Metropolia IT Services
https://itservices.metropolia.fi
In a problem situation you can contact Helpdesk
- by making a service request at https://hd.metropolia.fi,
- by sending email to helpdesk@metropolia.fi, or
Software and Systems
A list of software and systems used widely in Metropolia.
Software
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for students
Windows
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and server operating systems
Microsoft Windows 8.1, Windows 10 and server operating systems are available if the study program has made an arrangement with the software supplier. Does not include Microsoft Office.
WmWare products are also available.
NOTE! Software downloads from URL http://mcp.metropolia.fi are available only to STEM-students.
Microsoft Office
Microsoft Office products in reduced (student) price.
BEWARE! Students will be able to download Microsoft Office Suite for free during late autumn - early winter of 2014. We will inform students as soon as the service is available.
F-Secure Antivirus
Free F-secure virus scan for students and staff
Various software
Various software available to students and staff members, for example Autodesk
The most useful links to ease the life of a new student at Metropolia
Tuubi - portal
Tuubi is a portal where Metropolia provides information for students and staff. From Tuubi you can access your work spaces and links to information and Metropolia systems.
Pakki
Student's Desktop (Introduction and instructions )
Service request system
hd.metropolia.fi (Instructions and additional information)
Customers (staff and students) can report problems and send questions by making service requests, which will be registered in Requeste, the Request Management System.
Student Union
Student unions in Finnish universities of applied sciences have had official legal status since 2005. METKA represents the students in Metropolia.
METKA organises various free time activities, from sports classes to massive student parties. METKA also runs a student tutor program at Metropolia. Student well being is our main concern--we can provide help in problem situations.
Student Affairs
Student Affairs Office e-service
Order transcripts of records, educational certificates and other electronic certificates. Documents will be mailed the next business day to the address of your order free of charge.
Student services have six offices located on different campuses. Student services are designed to help students with everyday study-related matters such as study right, enrolment and student financial aid. In addition, student affairs offices provide students with study certificates, transcript of records and discount ticket applications for public transportation.
Contact information and opening hours of Student Affairs Offices
Student Administration System (Winha)
webwinha.metropolia.fi/metrowille
Metropolia uses a Student Administration System called WinhaPro. The interface for the students is called WinhaWille. Students must register at the beginning of each academic year as either present or absent. In Winhawille you can also update your address and contact information, enrol to implementation, enrol to an exam, see your personal study plan ISP and grades in classes.
More information:
https://en.wikipedia.org/wiki/Science,_technology,_engineering,_and_mathematics
Free MS Office package and other software in home use
Students can download and install Microsoft Office 365 Apps software package for free.
E-services at Metropolia
OMA - Student's Desktop
Student's IT tools can be found in OMA portal by one login.
You can use OMA also on mobile devices.
http://oma.metropolia.fi (information)
https://mail.metropolia.fi (instructions and further information)mail.metropolia.fi
Students have their own Metropolia e-mail address while registered as students. The software used is Outlook. (Official Metropolia 's official e-mail and workspace e-mail is directed to that addresssent there.).If you do not use your Metropolia e-mail, please you should redirect your e-mail to the e-mail address that you use.
School's schedule
http://lukkarit.metropolia.fi (instructions and further information)
Most Metropolia students find their schedules at lukkarit.metropolia.fi.
IT Services wiki
Information pages of IT Services. If a system does not work, you may find an answer to your question here. On these pages you will also find other useful information about Metropolia systems and services.
User account and password
Printing, copying, and scanning
Printing, copying, and scanning
Students can print, copy and scan using Toshiba multifunction printers. Printing and copying is fee based, but scanning is free.
Get a copy card from the library and activate the card by associating it with your Metropolia user ID.
Adding value with top-up cards or online payment is possible.
Multifunction device locations
User account and password
https://amme.metropolia.fi (Instructions and additional information)
Change the password for your User Account. Login and see your User Account Here you can change your user account password. Login to see your user ID and email address at Metropolia (you should change your password periodically).
If you have forgotten your password or you want to activate a new user ID, you can use your personal netbank user ID or mobile certificate when logging in at amme.metropolia.fi/activate or password.metropolia.fi.
E-learning system
, you'll find the instructions for on how to reset it in different situations here: Forgot your password?
Activation and Password Change Using Mobile Certificate and Netbank User ID
All computer class rooms are open for all students regardless of study program
Computer class rooms in all locations are open to all students when not reserved for class. Enter class rooms with RFID pass or with porter's help.
Facilities and Equipment
Class room reservations at a quick glance
Using the wireless network
Students use primarily Eduroam network. At login, give your user ID in the format userid@metropolia.fi
Wireless network instructions
E-learning environment
Moodle is an online learning environment . Some of the courses are open and for some a password is required.
used in many courses.
Cloud services
Google Workspace for Education and Microsoft Office 365 Education cloud service suites are used in Metropolia.
Secure use of information systems
All students are advised to read carefully our rules and regulations as well as information security instructions and follow them carefully.
Information security instructions
Computer sales
IT support is selling used computers and peripherals 2-4 times a year.
Sale dates are announced at hallways, in OMA portal and on IT support computer sale page.
Other services
Library
http://libguides.metropolia.fi/
Metropolia LibGuides consists of guides, where you'll find information on library services, printed and electronic resources on your field of study, and tips for information seeking.
Find library's printed and e-materials.
Student health care
https://oma.metropolia.fi/opiskelijoille/terveydenhuolto
Find your campus student health nurse's contact information in Oma.
http://asiointi.hel.fi/terveys
If you live in Helsinki, you can use the City of Helsinki eASIOINTI service. Begin by filling out the preliminary information form (available on the site).
Student and Applicants Affairs
https://opiskelija.oma.metropolia.fi
Order transcripts of records, educational certificates and other electronic certificates. Documents will be mailed the next business day to the address of your order free of charge.
Student Union
Your student union website offers tips and more information on events and benefits to students.
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