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| title | Welcome to the IT Service's FAQ page! |
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Tällä sivustolla on vastauksia helpdeskin puhelinpalvelulle useiten esitettyihin kysymyksiin ja ongelmiin.
Selaa kysymyksiä aihepiireittäin alta, tai mene kaikkien usein kysyttyjen kysymysten sivulle ja etsi vastausta selaimesi hakutoiminnolla.
Viereisellä TOP-10-listalla pidämme ajankohtaisesti kysytyimpiä kysymyksiä. Jos jokin Metropolian palvelu ei toimi, vilkaise ensin, löytyykö TOP-10-listamme kärkisijalta jo ratkaisu siihen.
Jos et löydä ratkaisua ongelmaasi tältä tai muilta Tietohallinnon sivuilta, lue huolellisesti ohje Miten teen hyvän palvelupyynnön, johon saan varmiten nopean ja oikean vastauksen?ennen yhteydenottoasi helpdeskiin.2.
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| Topic | Description | |
|---|---|---|
| Technical Support | Helpdesk support, such as instructions for submitting a service request, remote support, and sending additional information. |
| User ID and Login | Questions about Metropolia's user ID and login. |
| Audio and Video Conferencing and Lectures | Questions about the technical solutions and software for events and lectures. |
| Educational Services | Questions about digital services for learning and teaching. |
| Email and Communication Tools | Questions about email and electronic communication tools (e.g. Teams). |
| File Sharing and Storage | General questions about cloud services, network drives, and file storage. |
| Network Connections, VPN, and Remote Work | Questions about Metropolia networks, VPN remote connections, and remote work. |
| Phones | Questions about Metropolia's work phones and phone subscriptions. |
| Printing and Scanning | Questions about printing and scanning on Metropolia campuses. |
| Security and Privacy | Questions about data protection, information security, and safe data storage. |
| Software Installation and Updates | Questions about installing and updating commonly used software, such as Microsoft and Adobe software. |
| Staff | Questions related to Metropolia's staff in particular. |
| Troubleshooting Hardware or Software | Questions about broken or malfunctioning Metropolia devices or software. |
| macOS | Questions about Mac computers, macOS software, and operating systems. |
| Other | Questions that do not clearly fall into other categories, such as the use of individual applications or services, special use cases for applications, or rare malfunctions. |
| All | A list of all question-answer pairs on the Metropolia IT Services FAQ website. |
