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This answer is for Metropolia students and visitors, not staff members. For troubleshooting the wireless network issue for staff members, please refer to the page How can I get the wireless connection to work on my work laptop?. |
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If you are a student, use the eduroam network as your primary option, and if unavailable, use the metropolia-guest network as a secondary option. If you are a visitor, use the metropolia-guest network. |
Carefully follow the instructions for using the networks.
- Make sure to log in to the network with the correct username format.
- For the eduroam network, use the format username@metropolia.fi.
- For the metropolia-guest network, use only the short username (without the @metropolia.fi suffix).
- Remove/forget the network from your computer.
- Instructions for Windows computers: How to Delete a Saved Wi-Fi Network on Windows 10 (howtogeek.com).
- Instructions for Mac computers: How to forget a Wi-Fi network on iPhone, iPad, or Mac - Apple Support.
- Try reconnecting to the network.
- If you are using the eduroam network, try using the eduroam Configuration Assistant Tool (Windows, macOS, iOS, Linux).
- Try connecting your computer to another wireless network, such as using your phone's hotspot network.
- If you cannot connect your computer to any other wireless networks, follow the appropriate troubleshooting instructions for your device.
- Windows computers: Fix Wi-Fi connection issues in Windows - Microsoft Support
- Mac computers: If your Mac isn't connecting to the internet over Wi-Fi - Apple Support
- Linux computers: Wireless network troubleshooter (ubuntu.com)
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