If you have clicked on a link in a phishing message:
- Change your password immediately at https://password.metropolia.fi.
- Report the incident to the Helpdesk by calling their phone service at +358 9 7424 6777 (open weekdays from 8 AM to 4 PM). If the phone service is unavailable, submit a service request at https://hd.metropolia.fi or send an email to helpdesk@metropolia.fi.
Please familiarize yourself with the content of the message and make a report if necessary
If the message appears to be a scam or if you are unsure of its authenticity:
- Create a file containing the received message (refer to the instructions below).
- Submit a service request via email or using the form.
- Attach a copy of the file you created to the service request.
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To ensure that all the relevant information for investigating security matters is included in the message, please send it as a file attachment. |
How do I attach a copy of the received message to a service request through the Outlook desktop application?
- Drag the received message from the Outlook desktop application to your desktop. The message will be saved as a file on your desktop.
- Open the service request at https://hd.metropolia.fi.
- Fill out the service request according to best practice.
- Attach the file you saved on your desktop to the service request.
- Send the service request.
- Open the phishing message in Outlook, but do not click on any links within it.
- From the ribbon, select "…" -> "Forward as Attachment" to forward the message as an attachment.
- Please provide the relevant details in the message.
- Send the message to the email address helpdesk@metropolia.fi.
How do I attach a copy of the received message to a service request through the mail.metropolia.fi service?
- Create a new message by clicking the "New" button.
- Find the message you want to send as an attachment and drag it onto the new message.
- Please write the relevant information in the message.
- Send the message to the email address helpdesk@metropolia.fi.