IT Services

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title	Welcome to the IT Service's FAQ page!

This website contains answers to frequently asked questions and problems that have been submitted to the helpdesk phone service.

You can browse the questions by subject area below, or you can go to page All IT Services FAQ page question-answer pairs and search for an answer using your browser's search function.

The adjacent TOP 10 list contains the most frequently asked questions. If any Metropolia service is malfunctioning, first check if there is a solution already on the top of our TOP 10 list.

If you cannot find a solution to your problem on this or any other IT Services pages, read the instructions How to create an optimized service request for a quick and precise response? before contacting the Helpdesk.

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FAQ TOP 101.How do I activate my user account?

2.

I can't log in to a service, what should I do?3.How do I change my password?4.What should I do if I can't get the image to display on the projector or television during a presentation?5.VPN remote connection doesn't work, what should I do?6.How to use Microsoft Teams?7.I have a problem with the network drive, how do I solve it?8.How can I access Adobe software?9.How do I make a procurement request?10.How do I download and install the Microsoft 365 package on my own computer?

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	FAQ TOP-10
	FAQ TOP-10

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	Topic	Description
	Technical Support	Helpdesk support, such as instructions for submitting a service request, remote support, and sending additional information.
	User ID and Login	Questions about Metropolia's user ID and login.
	Audio and Video Conferencing and Lectures	Questions about the technical solutions and software for events and lectures.
	Educational Services	Questions about digital services for learning and teaching.
	Email and Communication Tools	Questions about email and electronic communication tools (e.g. Teams).
	File Sharing and Storage	General questions about cloud services, network drives, and file storage.
	Network Connections, VPN, and Remote Work	Questions about Metropolia networks, VPN remote connections, and remote work.
	Phones	Questions about Metropolia's work phones and phone subscriptions.
	Printing and Scanning	Questions about printing and scanning on Metropolia campuses.
	Security and Privacy	Questions about data protection, information security, and safe data storage.
	Software Installation and Updates	Questions about installing and updating commonly used software, such as Microsoft and Adobe software.
Image Added	Staff	Questions related to Metropolia's staff in particular.
	Troubleshooting Hardware or Software	Questions about broken or malfunctioning Metropolia devices or software.
	macOS	Questions about Mac computers, macOS software, and operating systems.
	Other	Questions that do not clearly fall into other categories, such as the use of individual applications or services, special use cases for applications, or rare malfunctions.
Image Added	All	A list of all question-answer pairs on the Metropolia IT Services FAQ website.