IT Services

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1. Change your password immediately at https://password.metropolia.fi.
   
   
2. Report the incident to the Helpdesk by calling their phone service at +358 9 7424 6777 (open weekdays from 8 AM to 4 PM). If the phone service is unavailable, submit a service request at https://hd.metropolia.fi or send an email to helpdesk@metropolia.fi.

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Make a report if necessary

If the message appears to be a scam or if you are unsure of its authenticity:

1. Create a file containing Save the received message as a file (refer to the instructions below).
2. Submit a service request via email or using the formusing the form at https://hd.metropolia.fi or via email to helpdesk@metropolia.fi.
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Attach a copy of the file you created to the service request.

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1. Drag the received message from the Outlook desktop application to your desktop. The message will be saved as a file on your desktop.
   
   
2. Open the a service request at https://hd.metropolia.fi.Fill out the service request according to best practice.
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Attach the file you saved on your desktop to the service request.
6. Send the service request.
   
   

1. Open the phishing message in Outlook, but do not click on any links within it.
2. From the ribbon, select "…" -> "Forward as Attachment" to forward the message as an attachment.
   
   
3. Please provide the relevant details Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Send the message to the email address helpdesk@metropolia.fi.

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How do I attach a copy of the received message to a service request through the mail.metropolia.fi

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service?

1. Create a new message by clicking the "New" button.
   
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2. Find the message you want to send as an attachment and drag it onto the new message.Image Added
   
   
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Send the message to the email address
Luo uusi viesti napsauttamalla New/Uusi -painiketta.
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Etsi viesti, jonka haluat lähettää liitteenä ja vedä se uuden viestin päälle.
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6. Kirjoita asiaankuuluvat tiedot viestiin.
7. Lähetä viesti sähköpostiosoitteeseen helpdesk@metropolia.fi.

Did you encounter a problem?

Sain epäilyttävän viestin, mitä teen?