IT Services

...

If the message appears to be a scam or if you are unsure of its authenticity:

1. Create a file of Save the received message as a file (refer to the instructions below).
2. Submit a service request using the form at https://hd.metropolia.fi or via email to helpdesk@metropolia.fi.
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Attach a copy of the file you created to the service request.

...

1. Drag the received message from the Outlook desktop application to your desktop. The message will be saved as a file on your desktop.
   
   
2. Open a service request at https://hd.metropolia.fi.
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Attach the file you saved on your desktop to the service request.
6. Send the service request.
   
   

...

1. Open the message in Outlook, but do not click on any links within it.
2. From the ribbon, select "…" -> "Forward as Attachment" to forward the message as an attachment.
   
   
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Send the message to the email address helpdesk@metropolia.fi.

...

1. Create a new message by clicking the "New" button.
   
   
   
   
2. Find the message you want to send as an attachment and drag it onto the new message.
   
   
3. Tell whether you opened link in the message.
4. Tell whether you entered your information, such as your password, after opening the link.
5. Send the message to the email address helpdesk@metropolia.fi.

...

Did you encounter a problem?

Sain epäilyttävän viestin, mitä teen?