OMA will be updated tuesday 21.4.2020 startig at 4 pm.
Duration approximately an hour.
IT Support
VPN remote connection is available to all Metropolia users. You need VPN connection to access internal services from outside of Metropolia campus. Access via VPN connection is determined by the user’s role and the remote device.
Systems requiring VPN connection:
- HR (https://hr.metropolia.fi/)
- TEM travel expense management system (http://tem.metropolia.fi)
- Forecast budgeting system (https://wintimeweb.metropolia.fi/Forecast/)
- Timecon time and attendance system (https://tc1.metropolia.fi)
- Workflow invoice management system (https://thweb.metropolia.fi/workflow)
- Instruction supporting project servers
- Educloud
- Laboratory systems
Use VPN connection only when you really need it and after consideration, to ensure sufficient capacity.
Do not use VPN in video meetings or while watching videos.
Services requiring VPN connection may be restricted temporarily or permanently or to ensure the accessibility of critical services.
Metropolia VPN capacity is not designed with a crisis situation in mind. Oma, Moodle, Zoom, Teams and Skype for Business do not require VPN connection.
To avoid creating overload, Zoom service will be transferred from Nordunet cloud to Zoom’s European cloud while the exceptional circumstances prevail. Zoom’s cloud recording will be blocked. When the situation returns to normal, Zoom will return to Nordunet cloud.
You can access network drives without VPN connection at https://webdisk.metropolia.fi.
Library databases can be found at http://ezproxy.metropolia.fi.
For more information on services, visit https://wiki.metropolia.fi/display/tietohallinto.
Direct links:
VPN instructions (in Finnish)
Zoom instructions (in Finnish)
Etäpalveluiden käytöstä poikkeustilanteen aikana (esim. VPN)
Following general guidelines, User Support has shifted primarily to remote working. In practice, this means that user support is available to staff as follows:
- by making a service request as explained here
- by sending email to helpdesk@metropolia.fi, and by explaining in detail what is needed
- in some cases service is available also on campus: the computer does not work or cannot be fixed remotely
- purchase requests via https://https://hankintalomake.metropolia.fi or by making an IT Purchase request: https://hd.metropolia.fi > Report new case > IT Purchase
We serve customers on weekdays at 8am-4pm.
We have acquired a remote support software, with which we can connect to remote computers. Remote connection requires internet connection and a permission from the user. If you have problem with a computer, download and open the remote support program before contacting Helpdesk. Read instructions here. Remote connection always requires a phone call to our phone service.
What should you do if you receive a phone call from someone you do not know, claiming that you must download and install software on your computer because of a problem on your computer? Contact Helpdesk. If you are unsure about the caller’s identity, the call is most probably a fraud. Do not download and install anything on your computer at the request of unknown people!
In the current situation, we lend out devices to staff for remote working and remote instruction. Unfortunately, we cannot guarantee that there are enough devices for all.
- Display + cables. Only a bigger picture than on laptop.
- Docking station package (display, docking station, cables, keyboard, and mouse). Intended for those doing office work whole-time, equivalent to campus workstations. Requires the most space at home office.
- USB headset. Substantial improvement in sound quality in remote instruction and remote meetings.
- Web camera. Can be used e.g. to substitute a document camera.
- Other equipment, check availability by making a service request.
To borrow a device, make a service request:
Enter KOTILAINA as the title. We pay special attention to that word in the service request system.
In cases 1 and 2, let us know your laptop model.
In cases 3 and 4, you will get the devices from Reception by showing the reply to your request.
READ carefully the reply. The reply indicates at what campus you can pick up the devices. Not all campuses have all devices.
There will be clarifications to making purchase requests for devices that remote instruction. We have already received some requests for drawing tablets, wireless microphones, etc.
More instructions will be published in Oma in the coming weeks.
Do not forget Digiklinikka!
The source of help is pedagogical problems is Teams' Digiklinikka. Direct link to Digiklinikka: Digiklinikka - Teams
Instructions: Oma announcement on Digiklinikka
Br. Mikko Mäkelä / User Support.
For more information mikkoim@metropolia.fi