VPN Connection via GlobalProtect Service
All Metropolia users have access to a VPN remote connection. A remote connection is required when using Metropolia's internal services from outside Metropolia's premises. Examples of internal services include financial and personnel administration services, the Training Calendar, and teaching-supporting project servers, educloud, and laboratory systems. Access to the internal network via the VPN remote connection is determined based on the user's role and the end device.
Using a VPN Client on Metropolia Maintained Computers
STEP 1 / Option A: Work Laptops and Other Computers Maintained by Metropolia
This guide applies to Windows and Macintosh computers maintained by Metropolia, such as work laptops.
1. Since it is a computer maintained by Metropolia, the GlobalProtect utility is pre-installed. Click the small gray globe icon found at the bottom of your Windows computer screen. On a Mac, you can find the GlobalProtect icon at the top of the screen.
The appearance of the icon is significantly different from the previously used Cisco AnyConnect icon, as shown in the image below. If you cannot find the icon, please contact the Helpdesk using the contact information provided below.
2. Continue following the instructions under the subheading "STEP 2 (applies to all computers)."
-- Work in progress. ---
2. In the opened GlobalProtect window's Portal text field, enter the address vpngp.metropolia.fi (if it's not already there).
Windows computer | macOS computer |
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3. The service will prompt you for your username and password in a browser window. Log in the same way as you do for cloud services: yourusername@metropolia.fi (not your email address, but your username in its short form, followed by @metropolia.fi).
4. Click Next.
5. If you have enabled the multi-factor authentication, the service requires multi-factor authentication. Enter the authentication code displayed on your computer screen into your mobile phone's Authenticator app, select Yes, and approve the login by entering your PIN code.
6. Respond to the question "Stay signed in?" with Yes.
7. Click the "Open GlobalProtect" button.
8. Wait for a moment as GlobalProtect establishes the VPN connection. When the GlobalProtect window displays the text "Connected," the VPN connection has been established.
Näkymä Windows-koneella | Näkymä macOS-koneella |
9. When you want to disconnect the VPN connection, click the Disconnect button in the GlobalProtect window.
Did You Encounted a Problem?
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.Contact method Contact information Form Email Phone service +358 9 7424 6777 (weekdays from 8 am to 4 pm)
- Created by Janne Teräslahti, last modified on 21.3.2024
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