VPN Service
Background
The remote connection service makes it possible to create a remote connection from outside of Metropolia to Metropolia's internal network services using a web browser. The service is implemented by SSL-VPN encryption.
Purpose
Remote service is used in those Metropolia services that are not technically possible in normal web browser connections, or that cannot be allowed access to in normal web browser connections because of data security considerations. Such services include STTS, TEM, HR, and the employer's desktop applications.
Access rights
Metropolia staff members have remote connection permissions.
Contact information
The remote service superuser is
FAQ - Answers to Frequently Asked Questions
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
VPN limits
Use VPN connection prudently and only when you really need it to ensure that the capacity is not exceeded!
Do not use VPN connection when using teaching platforms, video conferencing when viewing videos.
Service accessible via VPN may be limited temporarily or permanently because of the data security situation or in order to ensure the access to critical services.
Metropolia VPN connection is not scaled for crisis situations.
OMA, Moodle, Zoom, Teams or Skype for Business do not require VPN connection.
- Created by Kalevi Lehto, last modified by Janne Teräslahti on 11.9.2024