How should I proceed if my laptop doesn't start or gets stuck during startup?
Applies to staff members.
This instruction applies to Dell laptops used by the staff.
- Make sure that the computer is receiving power by connecting it to the power source.
- Restart the computer by pressing the power button.
If the computer doesn't start up... - Disconnect the power cord from the computer or remove the laptop from the docking station.
- Remove any peripherals from the computer, such as USB drives, printers, webcams, and memory cards.
- Press and hold the power button for 20 seconds until the power lights turn off.
Restart the computer by pressing the power button.
How should I proceed in a troubleshooting situation?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Miten toimin, jos kannettavani ei käynnisty tai jumiutuu käynnistyessään?
- Created by Atte Peltonen, last modified on 6.7.2023
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