Windows or Office requires activation, reports that my license will expire soon or cannot find a license. What should I do?
Applies to staff
This response is for Metropolia staff, not students.
The most likely reason for the error message is that your computer has been off-campus for too long.
Windows requires activation or reports that my license will expire soon
- Open a VPN remote connection.
- Wait for 15 minutes.
- Restart your computer.
The error message should disappear. If it didn't, activate Windows by following the instuctions on the Windows and Microsoft Office Activation Remotely page.
Office asks for activation or doesn't find a license when it starts
- Open a VPN remote connection.
Launch an Office program such as Word or any other Office application.
The license should activate. If it doesn't, please follow the instructions on the Windows and Microsoft Office Activation Remotely page.
Miten toimin ongelmatilanteessa?
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Windows tai Office vaatii aktivointia, ilmoittaa käyttöoikeuteni loppuvan pian tai ei löydä lisenssiä, mitä teen?
- Created by Atte Peltonen, last modified by Samuli Tani on 20.7.2023
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