It's due a maintenance of the system.
We're sorry for the inconvenience.
Dear the community of the Metropolia University,
The IT Services encourages both the students and the personnel to be vigilant because the university has been the target of the phishing operation. In the name of the Metropolia’s student has been sent several phishing emails of which the IT Services got several information security incidents announcements from the university’s users on Friday morning (the 3rd of November 2023). The IT Services thanks every user who has been on guard regarding the matter, and reported the incidents to the IT Services.
As a reminder, the IT Services, authorities, and banks never ask your bank account information or credentials. Never the IT Services will ask the university’s users change suddenly their passwords. Below, entails the short instruction on how the IT Services wishes the users to act with phishing attempts or scam emails.
- Report all phishing messages in the Service Request System of the Metropolia University to the IT Services. You can identify phishing from, for example, the message offers means to get an easy money earning opportunity, the email invokes the need for rush, there is something odd about the sender, the email address, the phone number and the message’s content, as well as the message entails writing errors.
- When you receive a phishing email, or a scam mark it as a junk and delete the message permanently.
- Never click the links of the phishing email nor respond to its sender.
- If you accidentally clicked the link, then immediately change your password through a strong authentication or in the Amme system before reporting the incident for IT Services.
- When you inadvertently gave your credit card information, then immediately tell your bank for closing the card.
- If you mistakenly gave your bank credentials, contact with your bank’s service number, and ask to close your credentials.
- When you non-purposefully paid a suspicious payment, instantly contact to your bank.
- If you gave your credit card or bank credentials to cyber criminals, then report to the police.
Best Regards,
The IT Services
The break is due to the update of the system.
We're sorry for the inconvenience.
On 21st August 2023, we announced in OMA that the Helpdesk's confidential answer bank has been leaked to the public.
The extent of the data leak is significant. From the leaked answer bank, it is possible to directly access information that was previously only available by asking the Helpdesk.
You can explore the leaked information on the IT Services' new FAQ page, which is part of the long-standing IT Services website. The address is https://itservices.metropolia.fi/FAQ.
The most significant risks of the data leak are:
- Immediate access to answers — work and study can continue immediately without waiting for a response from the Helpdesk.
- Potential reduction in Helpdesk inquiries — in the worst case, Helpdesk will have more time to provide better and faster service to those in need.
- Most serious risk: People learn Helpdesk trade secrets and are able to solve their IT problems themselves.
In this YouTube video, we provide more information about the data leak and its consequences.
Kind regards,
Helpdesk
Phone service: 09 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently asked questions: https://itservices.metropolia.fi/FAQ
Microsoft Office 365 and Google Workspace for Education cloud services have been unavailable for a significant number of new students.
Microsoft Office 365 is once again available for new students, but Google Workspace for Education is not.
The issue is currently being addressed. It is estimated that Google Workspace for Education will be accessible in approximately 1-2 weeks. Unfortunately, a more precise estimate cannot be provided.
We will inform you when Google Workspace for Education is available again.
We apologize for the inconvenience caused by this situation.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Summer Opening Hours for Helpdesk Phone Service (phone: 09 7424 6777) will end, and the extended opening hours for the beginning of the autumn semester will begin on Monday, August 21, 2023.
- August 21, 2023 - September 15, 2023: Open Mon-Thu 8 AM - 6 PM and Fri 8 AM - 4 PM.
- Starting Monday, September 18, 2023, we will return to our regular opening hours: Open Mon-Fri 8 AM - 4 PM.
Regardless of your matter, please report all IT-related issues at Metropolia as follows:
- Phone service: 09 7424 6777
- 24/7 service requests at https://hd.metropolia.fi or via email at helpdesk@metropolia.fi
- If your issue is urgent and you need assistance within three business days, please call our phone service. This allows us to prioritize your urgency. Phone service is available for both urgent and non-urgent matters.
Languages
- Our service is always available in Finnish and English.
- We may offer other languages based on the language skills of our staff. We will provide details about these options separately.
- From August 28, 2023, to October 29, 2023, inquire about service in Arabic.
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Helpdesk sells decommissioned computer packages, laptops, and projectors at the Myllypuro campus in the D-tower 1st floor lobby from August 21st to 23rd, 2023.
Check out the products, opening hours and additional information on IT Services' website.
Information about available products will be updated until the start of the sale days. Please check for the latest information when the sale begins.
NOTE!
- On the first day of the sale, products are sold only to Metropolia students and staff.
- Products cannot be reserved in advance. They are sold on a first-come, first-served basis at the location.
- Each buyer is allowed only one computer package or projector.
- There might be a queue at the sales point. We kindly ask for your patience while waiting for your turn.
Kind regards,
Helpdesk
Call Center: 09 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Personnel’s mandatory information security training has transferred on Moodle
The objective of Metropolia University is that every member of staff has basic information security skills. Basic level means the level at which a person understands:
- password security
- secure data handling
- protecting against malware and phishing messages
You don’t need to complete the course again if you have passed the course as an approved grade. The previous course records and performances transfer in the new Moodle area automatically. The already started course can be continued in the new Moodle area where you previously left. The training must be completed by the end of this year.
Below is the link into the course or you can search for it on Moodle using the keyword “information security”.
Course: Personnel Information Security Training (metropolia.fi)
Workspace key: IST2022
The course is uploaded also on the General Desktop of Information Security.
Information Security - OMA - Työpöytä (metropolia.fi)
The student’s information security training can be found on Moodle as well
The student’s information security training can be found below or by searching it with keyword “information security”. To join in the course does not need an enrolment key so everyone can join it freely.
Course: Student's information security training (metropolia.fi)
The student information security training has been uploaded on the Student’s Desktop.
Security, Crisis, Information security, GDPR & data protection - Pakki - Opiskelija (metropolia.fi)
Why is it important to protect yourself?
If you use the internet, you could be a target for cyber criminals. Criminals are trying to steal money, information, your identity or gain access to valuable data. For example, email accounts hijacked by phishing are used both to read messages and to send new phishing messages to other victims. At the end of a data breach, an attacker can steal or encrypt all files, including backups, rendering the attacked device unusable. In the worst case, the compromised device is used to steal data from other devices.
However, you shouldn’t feel discouraged. Developing information security skills is a cooperative effort in which you have the support of everyone else at Metropolia.
Metropolia's telecommunication and server systems will be maintained from Monday 3.7.2023 at 08.00 until Friday 7.7.2023 at 18.00. The maintenance will cause downtime for the entire Metropolia telecommunications and server environment.
The maintenance will result in downtime for most of the IT services provided by Metropolia, including
- campus networks, i.e. wireless and wired network connections on campuses and VPN connections
- financial and human resources management systems
- Skype For Business
- network drives (Z, U, W, T, S, P)
- O365 logins
- Desktop streaming (desktop and securedesktop)
- web services for teaching and projects (including Exam, users, vhost, mysql, mysqlproj, projects servers, wiki.metropolia.fi, www.metropolia.fi, ezproxy.metropolia.fi and elomake.metropolia.fi)
Separately, longer outages already known for the following services:
- The new version of the Moodle learning environment will be introduced on 4 July 2023. Due to the update, Moodle will be closed on 4 July from 9.00 to 24.00, as previously announced.
- Update of the OMA environment, 4 July, 13.00 - 16.00.
Helpdesk is selling decommissioned computer packages, computers, and monitors at Myyrmäki campus in the sports hall on the 3rd floor of the C-wing on June 12th-13th, 2023, from 12:00 PM to 6:00 PM.
Check the products and additional information on the IT Services website.
Information about available products will be updated until the start of the sales days. Please check for the latest information when the sales days begin.
Important Note
- On the first sales day, June 12th, products will be sold exclusively to Metropolia students, staff, and the staff of Metropolia partner organizations. On the second sales day, June 13th, everyone is welcome to purchase the products.
- Products cannot be reserved in advance. They will be sold on a first-come, first-served basis.
- Each buyer is limited to one computer package. The best products have been selected for the computer packages. Additionally, it is possible to purchase one separate monitor and one separate computer.
- There may be a queue at the sales point. We kindly ask for your patience while waiting for your turn.
- In addition, computer speakers and some other peripherals are available.
- Please come to the sales day to see what kind of products are available. We do not respond to inquiries about the products in advance.
Kind regards,
Helpdesk
Call Center: 09 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
When all your studies at Metropolia end, your user account will expire two weeks after the completion of your studies. The exception, of course, is if you have obtained a job at Metropolia. In that case, your user account will continue automatically.
The expiration of your user account means that you will no longer be able to use any services that you have logged into with your Metropolia user account. This includes both internal services at Metropolia and cloud services. Additionally, the license for the Microsoft Office 365 desktop application installed through Metropolia will no longer be valid. Office 365 will not work on your computer unless you acquire a new license from elsewhere.
Theseus and study achievements
Although you can still log in to systems with your account for two weeks after the official end date of your study right, the systems will no longer recognize you as a Metropolia student during the additional two-week period. If you want to view, for example, your study achievements after the end of your study right, you will no longer see them in OMA. Instead, you can view them in the nationwide Opintopolku service at https://opintopolku.fi.
It is only possible to submit theses to Theseus while your study right is still valid. After graduation, even with the two-week extension of your account, it is no longer possible in any way because Theseus will no longer recognize you as a Metropolia student.
Saving email messages
Save a copy of the email messages you need, including their attachments. You can do this by forwarding the email messages to another email address or by following these instructions: https://wiki.metropolia.fi/pages/viewpage.action?pageId=139003193.
Registration for personal services with Metropolia email address: It is not advisable to use your Metropolia email address for any services (e.g., LinkedIn, various online stores, and social media) that you intend to use after your graduation as well. However, if you have done so, make sure to check, before your graduation at the latest, to which services you have registered using your Metropolia email address. Change your email address for those services to an address that will never expire. If you have any questions about this, please contact the technical support of the respective service. Changing your email address may be too late after graduation since confirmation messages regarding email address changes often go to the previous email address.
Saving files
Save the files you want to keep as a memory of Metropolia or that you anticipate needing from your Z-drive and cloud services. Remember that it is advisable to keep important files in at least two locations in the future, such as on your computer's hard drive and an external hard drive.
Removing Metropolia accounts from devices
Remove your Metropolia accounts from your mobile phone and tablet account settings. Check if you have accidentally connected your Windows computer to Metropolia, for example, when installing Office 365 software.
-> Settings
-> Accounts
-> Access work or school
-> If you see the Metropolia account, remove it.
Connecting your computer and Metropolia was not intended to be done in the first place. The connection is established if you have checked the box "Allow organization to manage your computer" when installing Office software. Removing the Metropolia account from your computer is important, at the latest, before the expiration of your user account.
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Maintenance work on Metropolia's server systems on Tuesday, May 16th, 2023 from 4:00 pm to 12:00 am will result in service interruptions for several IT services provided by Metropolia:
Teaching and project www services (including users, vhost, mysql, mysqlproj, projects servers, wiki.metropolia.fi, www.metropolia.fi, ezproxy.metropolia.fi, and elomake.metropolia.fi)
Known longer service interruptions for the following services:
- hd.metropolia.fi on Tuesday, May 16th, 2023 from 4:00 pm to 5:00 pm.
- moodle.metropolia.fi on Tuesday, May 16th, 2023 from 10:00 pm to 11:30 pm.
The maintenance work does not affect OMA (oma.metropolia.fi).
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Do you want to easily and quickly print documents from your own device at your campus, even while enjoying a cup of coffee on the go? Try the new Mobility Print app, which enables wireless printing from iOS, Windows, macOS, Android, and Chrome devices.
Install the app and connect your device to the Eduroam or Metropolia-guest network at Metropolia's campus. Then you can print. Choose the printing settings from the app where you are printing and retrieve your prints from the nearest multifunction device.
For detailed instructions, click the link: Mobility Print (Papercut Software) printing instructions
Download Mobility Print now and print from wherever you please!
Printers are already installed on computers (but not on phones) managed by Metropolia, so you can print from them without using the Mobility Print application. Mobility Print is intended for personal computers, tablets, phones, and Metropolia phones.
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
The news are in Finnish but links to (often) English language reference material are provided.
The reason for the break is a version update.