Printing is not working, what should I do?
Regarding printing at Metropolia
This answer concerns printing at Metropolia University of Applied Sciences campuses.
- Ensure that you have followed the printing instructions: Printing, Copying and Scanning.
- If it's a specific printer hardware issue, proceed to What to do if the Canon multifunction device doesn't print properly or at all?.
- If connecting to Canon printers from your computer fails, or printing does not get queued, or various errors occur during printing, proceed to How to run the Canon printer drivers repair program?.
Temporarily resolve the issue by
- trying another printer
- printing directly from a USB drive
- printing from a browser via PaperCut - Web Print service (only possible for printing PDF files on A4 paper)
- printing from your smartphone, tablet, or laptop using the Mobility Print application.
- Submit a service request to the helpdesk.
What to do if the Canon multifunction device doesn't print properly or at all?
Areas of responsibility
If a specific Canon multifunction device is not working, or it is out of color or paper, report it to the campus reception services. If it is a device other than Canon (e.g., HP or Epson printer), submit a service request to the helpdesk.
- Check if there are any error messages or warning lights on the multifunction device's display.
- If there is no apparent reason for the printing failure, restart the multifunction device.
If the device is out of paper, inform the building's reception services. Provide the following information:
- What is the device in question? (serial number)
- Which paper is out? (A4, A3, or both)
- The location of the device.
- What is the device in question? (serial number)
- If there is a paper jam in the device, try to resolve the issue yourself first. The multifunction device's display will show instructions for removing the jam.
- Follow the instructions.
- If you cannot clear the paper jam, inform the building's reception services.
- If the printer is out of paper or running out of color, you will see a special message on the display or uneven print results. Inform the building's reception services. Provide the following information:
- What is the device in question? (serial number)
- Which color is out?
The location of the device.
Muissa tapauksissa tee vikailmoitus tai palvelupyyntö
In other malfunction cases, if it concerns a Canon multifunction device, inform the building's reception services. For other devices, submit a service request to the helpdesk. Provide the following information:
- What is the device in question? (serial number)
- The error message displayed by the device
- The location of the device
- How the problem manifests
The steps you have taken to try to solve the problem.
Temporarily resolve the issue by
- trying another printer; check the location of another device from the page Device Locations
- printing directly from a USB drive
- printing from a browser via PaperCut - Web Print service (only possible for printing PDF files on A4 paper)
- printing from your smartphone, tablet, or laptop using the Mobility Print application.
- trying another printer; check the location of another device from the page Device Locations
How to run the Canon printer drivers repair program?
Applies to staff
This guide is for Metropolia staff, not students.
In what situations does the action bring benefits?
If you are unable to connect to Canon printers from your computer, or the printing does not get queued, or there are various errors during printing, follow the troubleshooting program below.
- Close all Office applications.
- Open the Command Prompt in administrator mode.
Answer "Yes" to the Confirm Execution prompt.
- Navigate to the directory c:\Win\printers\canon.
- Type c:
- Press the Enter key.
- Type cd Win\printers\canon
Press the Enter key.
- Type RestoreCanonPrinters.exe
Press the Enter key.
This will remove the print queues for multifunction devices, their drivers, and reinstall the print queues.
The execution of these tasks takes, depending on the machine, from a couple of minutes to about five minutes. When the program is finished, the print queues for multifunction devices should be available on the machine again.
If print queues are not visible on a Mac computer, what should I do?
Install all updates offered by Managed Software Center, and the print queues should appear on your computer. During the update, your computer should be on a fast network, with the best option being Metropolia's internal network. (Some updates require a VPN connection to be installed if the computer is not on Metropolia's internal network. However, the print queues should also be installed from outside Metropolia via the internet.)
How do I print directly from a USB drive?
Printing from USB flash drive
- Insert USB storage drive into USB interface.
- Login to Canon MFP with your user ID or an RFID card associated with your user ID.
- On the PaperCut interface, press Access Device.
- From touch screen choose Access Stored Files button and choose Memory Media.
- Choose folder where the file is located and press OPEN or choose the file.
- Press Start.
- After printing, to remove the USB storage drive press the ⏏ symbol located on the right corner of screen.
USB flash drive File Format and Safe Removal
- USB flash drive is formatted as FAT.
- The file you are about to print is saved as PDF.
- Safe removal of USB flash drive is done by pressing the ⏏ symbol in touch screen.
Muistitikun alustaminen
Ohjeet muistitikun alustamiseen FAT32-muotoon Windowsissa: How to Format a USB Drive to FAT32 on Windows 11 or Windows 10 (howtogeek.com).
Miten toimin ongelmatilanteessa?
Kierrä ongelma väliaikaisesti
- kokeilemalla toista tulostinta; katso toisen laitteen sijainti sivulta Laitteiden sijainnit
- tulostamalla suoraan muistitikulta
- tulostamalla selaimesta PaperCut - Web Print -palvelun kautta (vain PDF-tiedostojen tulostaminen A4-arkille mahdollista)
- tulostamalla älypuhelimelta, tabletilta tai omalta kannettavaltasi Mobility Print -sovelluksen kautta.
Jos jokin tietty Canon-monitoimilaite ei toimi tai siitä on väri loppunut, ilmoita asiasta ensisijaisesti kampuksen aulapalveluihin. Jos kyseessä on jokin muu kuin Canon-monitoimilaite (esim. HP- tai Epson-merkkinen tulostin), tai jos et saa aulapalveluihin yhteyttä, tee palvelupyyntö helpdeskille. Kerro ilmoituksessa tai palvelupyynnössä
- mistä laitteesta on kyse (sarjanumero)
- minkä virheilmoituksen laite antaa
- missä laite sijaitsee
- miten ongelma ilmenee
- miten olet yrittänyt ratkaista ongelman.
Contact information for Metropolia campuses' reception services
Kampus | Puhelinnumero | Sähköpostiosoite |
---|---|---|
Myllypuro | 040 193 7758 | aulapalvelut.myllypuro@metropolia.fi |
Arabia | 040 579 8403 | aulapalvelut.arabia@metropolia.fi |
Karamalmi | 040 545 1572 | aulapalvelut.karamalmi@metropolia.fi |
Myyrmäki | 040 545 1573 | aulapalvelut.myyrmaki@metropolia.fi |
- Created by Atte Peltonen, last modified on 17.7.2023
You are viewing an old version of this page. View the current version.
Compare with Current View Page History
« Previous Version 3 Next »
- No labels