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This website contains answers to frequently asked questions and problems that have been submitted to the helpdesk phone service. You can browse the questions by subject area below, or you can go to page All IT Services FAQ page question-answer pairs and search for an answer using your browser's search function. The adjacent TOP 10 list contains the most frequently asked questions. If any Metropolia service is malfunctioning, first check if there is a solution already on the top of our TOP 10 list. If you cannot find a solution to your problem on this or any other IT Services pages, read the instructions How to create an optimized service request for a quick and precise response? before contacting the Helpdesk. |
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| Topic | Description | |
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| Technical supportSupport | Helpdesk support, such as instructions for submitting a service request, remote support, and sending additional information. |
| User ID and Login | Questions about Metropolia's user ID and login. |
| Audio and Video Conferencing and Lectures | Questions about the technical solutions and software for events and lectures. |
| Educational servicesServices | Questions about digital services for learning and teaching. |
| Email and communication toolsCommunication Tools | Questions about email and electronic communication tools (e.g. Teams). |
| Employment mattersMatters | Questions specifically about employment and employment benefits. |
| File sharing Sharing and storageStorage | General questions about cloud services, network drives, and file storage. |
| Network connectionsConnections, VPN, and remote workRemote Work | Questions about Metropolia networks, VPN remote connections, and remote work. |
| Phones | Questions about Metropolia's work phones and phone subscriptions. |
| Printing and scanning | Questions about printing and scanning on Metropolia campuses. |
| Security and privacy | Questions about data protection, information security, and safe data storage. |
| Software installation and updates | Questions about installing and updating commonly used software, such as Microsoft and Adobe software. |
| Troubleshooting hardware or software | Questions about broken or malfunctioning Metropolia devices or software. |
| macOS | Questions about Mac computers, macOS software, and operating systems. |
| Other | Questions that do not clearly fall into other categories, such as the use of individual applications or services, special use cases for applications, or rare malfunctions. |
