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- Create a new service request at https://hd.metropolia.fi.
- Complete the service request according to good practice.
- Send the service request.
Open the confirmation message you received at https://mail.metropolia.fi. The subject of the message will be in the format "Palvelupyyntönne/Your service request [Metropolia 452148] "Noudatin ohjeita"."
- From the drop-down menu, select "Reply" (or "Reply all" next to the "Reply" text).
Drag the forwarded message into the reply message.
- Write in the message field that you are sending the message as an attachment and briefly describe its content.
- Send the message.
The received message is now attached to the service request you created.
When creating a new service request via email:
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- Open the message you want to forward in Outlook.
From the ribbon, select "..." -> "Forward as Attachment/Välitä liitteenä".
- Write the service request in the message following good practice.
Send the message to the email address helpdesk@metropolia.fi.
How do I attach the received email as an attachment to the service request using the mail.metropolia.fi service?
- Create a new message by clicking the "New" button.
Find the message you want to send as an attachment and drag it onto the new message.
- Write the service request in the message following good practice.
Send the message to the email address helpdesk@metropolia.fi.
How do I attach the received email as an attachment to the service request using an external Gmail service?
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- Open Gmail on your computer.
- Select the desired emails.
- Select More > Forward as attachment.
- Write the service request in the message following good practice.
Click "Send" at the bottom.
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You can also forward the message as an attachment by right-clicking on the message or by dragging and dropping the file into the body of the message. |
Toimittaessani liitteen vastauksessa helpdeskille
Miten liitän saamani sähköpostiviestin liitetiedostona vastauksessani helpdeskille Outlook-työpöytäsovelluksen kautta?
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Miten liitän saamani sähköpostiviestin liitetiedostona vastauksessani helpdeskille mail.metropolia.fi-palvelun kautta?
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When attaching a message in a response to the helpdesk
How do I attach the received email as an attachment in my response to the helpdesk using the Outlook desktop application?
Right-click on the helpdesk message and select "Reply".
Drag the forwarded message into the reply message.
If the Outlook view switches to the dragged message, click back to the Draft view where you were writing the reply. The forwarded message should now be attached.
- Write your response to the helpdesk.
Send the message.
How do I attach the received email as an attachment in my response to the helpdesk using the mail.metropolia.fi service?
- Click on the message you received from helpdesk.
From the drop-down menu, select "Reply" (or "Reply all" next to the "Reply" text).
Drag the forwarded message into the reply message.
- Write your response to the helpdesk.
Send the message.
How do I attach the received email as an attachment in my response to the helpdesk using an external Gmail service?
- Access Gmail on your computer.
- Open the email you received from the helpdesk.
Click "Reply".
Click the "Pop out" icon in the top right corner of the email.
- Select the email you want to attach from your mailbox.
Drag the email you want to forward into your response message.
- Write your response to the helpdesk.
Click "Send" at the bottom.
Did You Encounter a Problem?
Include Page Did You Encounter a Problem? Did You Encounter a Problem?
Miten liitän saamani viestin liitetiedostoksi palvelupyyntöön
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Miten liitän saamani sähköpostiviestin liitetiedostona vastauksessani helpdeskille Metropolian ulkopuolisen Gmail-palvelun kautta?
...
Miten toimin ongelmatilanteessa?
Include Page