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Info
titleHow do I recognize an incident?

A security incident refers to an intentional or unintentional event that compromises or may compromise the integrity, confidentiality, or appropriate level of usability of information or services under an organization's responsibility.

A data protection incident refers to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data.

If you have received a suspicious message that may be related to a security or data protection incident, please follow the instructions provided in I received a suspicious message, what should I do?.

In other cases:

  1. First, familiarize yourself with the website Data security and data protection breach.

  2. Jos epäilet, että olet tietosuoja- ja tietoturvapoikkeamatilanteessa, tee välittömästi epäilystäsi ilmoitus Metropolian helpdeskin puhelinpalveluun (arkisin klo 8–16).

  3. If you suspect that you are in a data protection or security incident situation, immediately report your suspicion to Metropolia's helpdesk phone service (on weekdays from 8 am to 4 pm).

  4. Tee puhelun jälkeen poikkeamasta vielä ilmoitus osoitteessa

    After the call, make a report about the incident at

    https://hd.metropolia.fi.

    Näin varmistetaan tietojen perille meneminen, vaikka tiedot kirjataan myös asiakaspalvelutilanteessa palvelupyynnölle.
    Valitse valikosta Tietosuoja- tai tietoturvapoikkeamailmoitus (GDPR).
    Image Removed
  5. Kerro ilmoituksessa:
    1. mitä tapahtui
    2. mitä tietoja on vuotanut ja miten paljon
    3. keitä henkilöitä tapaukseen liittyy
    4. missä ja milloin poikkeama on tapahtunut
    5. milloin huomasit poikkeaman.

  6. This ensures that the information is received, even though the details will also be recorded in the service request during the customer service interaction.

  7. Select "Personal data breach notification (GDPR)" from the menu.


    Image Added

  8. In your report, provide the following information:

    1. What happened
    2. What data has been leaked and how much
    3. Individuals involved in the incident
    4. Where and when the incident occurred
    5. When you noticed the incident.

  9. You will be contacted if necessary. Your involvement in the matter will be considered complete

    Sinuun otetaan yhteyttä tarvittaessa. Asia on osaltasi loppuun käsitelty

    .

Info
titleLisätietoja

Lisätietoja huijausviesteistä, tietosuojasta ja tietoturvasta.

Koulutusmateriaalit, Näin tunnistat tietojenkalastelun eli verkkourkinnan (phishing), Tietoturvaohje, Tietoturvapoikkeaman havaitseminen ja ilmoitus

Miten toimin ongelmatilanteessa?

Additional information

For more information on phishing messages, data protection, and security, please refer to:

The training materials (only in Finnish) Email phishing, Information Security guide, and Data security and data protection breach.

Did You Encounter a Problem?

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Did You Encounter a Problem?
Did You Encounter a Problem?


Miten ilmoitan tietoturva- tai tietosuojapoikkeamasta Include PageMiten toimin ongelmatilanteessa?Miten toimin ongelmatilanteessa?