Students, Staff and Partner Organization User's Password Reset Using Netbanking ID or Mobile Certiticate
Activate your user account using a netbank user ID or a mobile certificate.
Training user ID
If your employer enrolled you in a training organized by Metropolia, and you have created a user ID at https://koulutustunnus.metropolia.fi, you can reset your password at https://koulutustunnus.metropolia.fi/password.
Other ways to reset a password - if you do not have a netbanking ID, or a mobile certificate, or if you have an external user ID
Staff
Retrieve a new password from Human Resources services.
Students, users in partner organizations and external user's
Four different ways to retrieve your password
Sometimes a password is forgotten or it has to be changed for other reasons by the authority of Metropolia. You then have four different secure ways to choose from.
1. Pickup from helpdesk service point
You can retrieve a new password from any Metropolia helpdesk service point, during opening hours. Service points ja opening hours can be checked at IT-services webpage.
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Retrieve the password from student affairs office
You can retireve retrieve a new password from any Metropolia student affairs office, during opening hours hours. Locations and open opening hours for student affairs offices can be found in the study guideStudent and Admission Services web page.
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Helpdesk delivers the password to a porter (a request in advance is required)
You can make a request by email heldpesk@metropoliato helpdesk (at) metropolia.fi and ask, for the password to be delivered to any porters office in Metropolia. You can then get the password from the porter during the open hours of the unit. Mainly the Metropolia units are open mainly open Mon-Thu 8-20 and Fri 8-18. The specific open hours for each unit can be checked from the conctact information in Metropolia on the Metropolia website by choosing the unit from the drop-down list on the left.
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Helpdesk sends the password in a registered letter (a request in advance is required)
You can make a request to the request system by email to helpdesk (at) metropolia.fi and ask, for your new password to be sent to you in a registered letter. If you already have done a request, you can simple simply reply to the email you got and ask for the password to sent be sent in a registered letter.
Registered letter is only an option for those living outside of Greater Helsinki.
There are several Metropolia units in the area of Greater Helsinki, from which you can get a new password as explained in paragraps paragraphs 1-3 .
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In order to receive your new password, you will need to prove your identity. Remember to take with you a valid ID card, passport, driving license etc.
We
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never
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tell you a new password by email, phone or text message!
We wish to provide all Metropolia users with an information-secure environment. Unfortunately, email and SMS communications are not safe means for sending passwords. To serve you as well as possible we offer the above service alternatives for delivering passwords.
More information
If you face password related problems, don’t hesitate to ask help via Metropolia’s request system. Check also Helpdesk’s contact information.