IT Services

When submitting a service request through the form

How do I attach a copy of the received message to the service request using the Outlook desktop application?

1. Drag the received message from the Outlook desktop application to your desktop. The message will be saved as a file on your desktop.

   
2. Create a new service request at https://hd.metropolia.fi.
3. Attach the file you saved on your desktop to the service request by dragging it to the "Drop files here" field or by clicking the field and selecting the file from the file explorer window that opens.

4. Complete the service request according to good practice.

How do I attach a copy of the received message to the service request using the mail.metropolia.fi service?

1. Create a new service request at https://hd.metropolia.fi.
2. Complete the service request according to good practice.
3. Send the service request.

4. Open the confirmation message you received at https://mail.metropolia.fi. The subject of the message will be in the format "Palvelupyyntönne/Your service request [Metropolia 452148] "Noudatin ohjeita"."

5. From the drop-down menu, select "Reply" (or "Reply all" next to the "Reply" text).
   
   
   

6. Drag the forwarded message into the reply message.

   
   
   
7. Write in the message field that you are sending the message as an attachment and briefly describe its content.
8. Send the message.

9. The received message is now attached to the service request you created.

When creating a new service request via email

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How do I attach the received email as an attachment to the service request using the Outlook desktop application?

1. Open the message you want to forward in Outlook.

2. From the ribbon, select "..." -> "Forward as Attachment/Välitä liitteenä".

   
   
   
3. Write the service request in the message following good practice.

4. Send the message to the email address helpdesk@metropolia.fi.

How do I attach the received email as an attachment to the service request using the mail.metropolia.fi service?

1. Create a new message by clicking the "New" button.
   
   

2. Find the message you want to send as an attachment and drag it onto the new message.
   
   

   
3. Write the service request in the message following good practice.

4. Send the message to the email address helpdesk@metropolia.fi.

How do I attach the received email as an attachment to the service request using an external Gmail service?

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When attaching a message in a response to the helpdesk

How do I attach the received email as an attachment in my response to the helpdesk using the Outlook desktop application?

1. Right-click on the helpdesk's message and select "Reply".

   
   
   
   
2. Click the paperclip-icon (Attach File).
   
   
3. Select Attach Item → Outlook Item.
   
   
   
   
   
   
4. Select the message to be forwarded from the list and click OK.
   
   
5. Write your response to the helpdesk.

6. Send the message.

How do I attach the received email as an attachment in my response to the helpdesk using the mail.metropolia.fi service?

1. Click on the message you received from helpdesk.

2. From the drop-down menu, select "Reply" (or "Reply all" next to the "Reply" text).

   
   
   
   
   

3. Drag the forwarded message into the reply message.

   
   
   
4. Write your response to the helpdesk.

5. Send the message.

How do I attach the received email as an attachment in my response to the helpdesk using an external Gmail service?

1. Access Gmail on your computer.
2. Open the email you received from the helpdesk.

3. Click "Reply".

   
   
   
   

4. Click the "Pop out" icon in the top right corner of the email.

   
   
   
5. Select the email you want to attach from your mailbox.

6. Drag the email you want to forward into your response message.

   
   
   
   
7. Write your response to the helpdesk.

8. Click "Send" at the bottom.

Did You Encounter a Problem?

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