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If you do not have Finnish online banking credentials or mobile authentication, follow the instructions provided in the Activation and Password Change using Activation Password guide using an activation code or activation slip.
For detailed role-specific instructions on obtaining an activation slip, please refer to the "Forgot Your Password?" page. If you are a student at Metropolia, you can obtain the activation slip from the Student and Applicant Admission Services customer service point. Remember to bring your identification document when collecting the activation slip. For detailed role-specific instructions on obtaining an activation slip, please refer to the "Forgot Your Password?" page.
Please note that sending the activation slip by registered secure mail email is only possible if you reside outside the Helsinki metropolitan area.
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NOTE: When you activate your account, the service will display your username. Memorize your username so that you can use it to log in.
Did You Encounter a Problem?
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If you have enrolled in an individual course at Metropolia and you are experiencing issues with activating your account, please attach a copy of the email containing the instructions for account activation to your service request. |
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You can activate your user account only after your studies have begun. If you are unable to activate your user account, first make sure that your studies have already started. If you have previously had a Metropolia user account, it is possible to change the password through the activation service without activating the user account. |
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