Solutions for Technical Issues
Are you able to log in to the Office portal (portal.office.com)?
If not, ensure that you have accepted the cloud service terms and that sufficient time has passed since acceptance.Do the programs appear in the Office tiles?
If not, the licenses may not yet be activated. Wait a couple of hours, and also clear your browser cache. If it still doesn’t work, contact support.If OneDrive does not work when launched from the OneDrive tile in Office,
contact support.If OneDrive works from the Office tiles but does not work with Office clients on the user's computer, refer to the following links:
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Unknown User (erkkimad), last modified on 9.11.2024
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