Restoring an Apple iOS Device to Factory Settings
NOTE! Resetting the iPhone to factory settings may not remove all links to your Apple ID account. If the phone is being given to a new user, it is important to follow these instructions.
IMPORTANT!
Before passing on your Apple device, remove its connection to the Find My service.
(The Find My service was previously named "Find My iPhone.")
Apple's instructions for removal can be found here:
https://support.apple.com/kb/PH19302?viewlocale=fi_FI&locale=en_US
Make sure you are also signed out of iCloud, Media & Purchases, iMessage, FaceTime, and Game Center.
IMPORTANT FIRST STEP! Disable "Find My" (Missä on...?)
"Find My" must be turned off BEFORE handing the device over to IT management. This also applies to Apple iPad, Watch, and AirPods devices.
You can disable "Find My" either from the settings on your iOS device or through a browser at: http://www.icloud.com/find
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
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- Created by Unknown User (erkkimad) on 9.11.2024
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