I can't log in to my laptop after changing my password, what should I do?
Applies to Metropolia's computers
This answer applies only to laptops managed by Metropolia.
Updating Password
After changing your Metropolia password through the amme.metropolia.fi or password.metropolia.fi service, there may be a slight delay before the new password is updated in other Metropolia systems. The password update is propagated to your laptop via the network connection. If there is no network connection, the laptop's password will not be updated.
- Try logging in to the laptop using both your old and new passwords. If you can't log in with either:
- Go to https://password.metropolia.fi and change your password again.
- Connect your laptop to a docking station on campus if possible.
- Wait a few minutes.
- Try logging in to the laptop with the new password.
- If you still can't log in to your laptop, try logging in to another Metropolia computer, such as a desktop computer at the campus workstation.
- Submit a service request to the helpdesk. In your request, mention whether you were able to log in to another Metropolia computer with your new password.
- Connect the device to the Metropolia network and wait.
- Ensure that the network connection is working if you are on campus.
- If you are off-campus, establish a VPN connection using the StaffManaged profile.
- Manually update the login credentials on your computer.
Open a VPN connection using the StaffManaged profile if you are off-campus.
- Press and hold the shift key while right-clicking on an application icon, such as Google Chrome, on the desktop.
- Select Run as different user.
Log in to the window that opens with your short Metropolia username (not your email address) and your new password.
- Restart the computer.
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
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Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
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- Created by Atte Peltonen, last modified by Samuli Tani on 20.7.2023