Metropolia's telecommunication and server systems will be maintained from Monday 3.7.2023 at 08.00 until Friday 7.7.2023 at 18.00. The maintenance will cause downtime for the entire Metropolia telecommunications and server environment.
The maintenance will result in downtime for most of the IT services provided by Metropolia, including
- campus networks, i.e. wireless and wired network connections on campuses and VPN connections
- financial and human resources management systems
- Skype For Business
- network drives (Z, U, W, T, S, P)
- O365 logins
- Desktop streaming (desktop and securedesktop)
- web services for teaching and projects (including Exam, users, vhost, mysql, mysqlproj, projects servers, wiki.metropolia.fi, www.metropolia.fi, ezproxy.metropolia.fi and elomake.metropolia.fi)
Separately, longer outages already known for the following services:
- The new version of the Moodle learning environment will be introduced on 4 July 2023. Due to the update, Moodle will be closed on 4 July from 9.00 to 24.00, as previously announced.
- Update of the OMA environment, 4 July, 13.00 - 16.00.
Helpdesk is selling decommissioned computer packages, computers, and monitors at Myyrmäki campus in the sports hall on the 3rd floor of the C-wing on June 12th-13th, 2023, from 12:00 PM to 6:00 PM.
Check the products and additional information on the IT Services website.
Information about available products will be updated until the start of the sales days. Please check for the latest information when the sales days begin.
Important Note
- On the first sales day, June 12th, products will be sold exclusively to Metropolia students, staff, and the staff of Metropolia partner organizations. On the second sales day, June 13th, everyone is welcome to purchase the products.
- Products cannot be reserved in advance. They will be sold on a first-come, first-served basis.
- Each buyer is limited to one computer package. The best products have been selected for the computer packages. Additionally, it is possible to purchase one separate monitor and one separate computer.
- There may be a queue at the sales point. We kindly ask for your patience while waiting for your turn.
- In addition, computer speakers and some other peripherals are available.
- Please come to the sales day to see what kind of products are available. We do not respond to inquiries about the products in advance.
Kind regards,
Helpdesk
Call Center: 09 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
When all your studies at Metropolia end, your user account will expire two weeks after the completion of your studies. The exception, of course, is if you have obtained a job at Metropolia. In that case, your user account will continue automatically.
The expiration of your user account means that you will no longer be able to use any services that you have logged into with your Metropolia user account. This includes both internal services at Metropolia and cloud services. Additionally, the license for the Microsoft Office 365 desktop application installed through Metropolia will no longer be valid. Office 365 will not work on your computer unless you acquire a new license from elsewhere.
Theseus and study achievements
Although you can still log in to systems with your account for two weeks after the official end date of your study right, the systems will no longer recognize you as a Metropolia student during the additional two-week period. If you want to view, for example, your study achievements after the end of your study right, you will no longer see them in OMA. Instead, you can view them in the nationwide Opintopolku service at https://opintopolku.fi.
It is only possible to submit theses to Theseus while your study right is still valid. After graduation, even with the two-week extension of your account, it is no longer possible in any way because Theseus will no longer recognize you as a Metropolia student.
Saving email messages
Save a copy of the email messages you need, including their attachments. You can do this by forwarding the email messages to another email address or by following these instructions: https://wiki.metropolia.fi/pages/viewpage.action?pageId=139003193.
Registration for personal services with Metropolia email address: It is not advisable to use your Metropolia email address for any services (e.g., LinkedIn, various online stores, and social media) that you intend to use after your graduation as well. However, if you have done so, make sure to check, before your graduation at the latest, to which services you have registered using your Metropolia email address. Change your email address for those services to an address that will never expire. If you have any questions about this, please contact the technical support of the respective service. Changing your email address may be too late after graduation since confirmation messages regarding email address changes often go to the previous email address.
Saving files
Save the files you want to keep as a memory of Metropolia or that you anticipate needing from your Z-drive and cloud services. Remember that it is advisable to keep important files in at least two locations in the future, such as on your computer's hard drive and an external hard drive.
Removing Metropolia accounts from devices
Remove your Metropolia accounts from your mobile phone and tablet account settings. Check if you have accidentally connected your Windows computer to Metropolia, for example, when installing Office 365 software.
-> Settings
-> Accounts
-> Access work or school
-> If you see the Metropolia account, remove it.
Connecting your computer and Metropolia was not intended to be done in the first place. The connection is established if you have checked the box "Allow organization to manage your computer" when installing Office software. Removing the Metropolia account from your computer is important, at the latest, before the expiration of your user account.
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Do you want to easily and quickly print documents from your own device at your campus, even while enjoying a cup of coffee on the go? Try the new Mobility Print app, which enables wireless printing from iOS, Windows, macOS, Android, and Chrome devices.
Install the app and connect your device to the Eduroam or Metropolia-guest network at Metropolia's campus. Then you can print. Choose the printing settings from the app where you are printing and retrieve your prints from the nearest multifunction device.
For detailed instructions, click the link: Mobility Print (Papercut Software) printing instructions
Download Mobility Print now and print from wherever you please!
Printers are already installed on computers (but not on phones) managed by Metropolia, so you can print from them without using the Mobility Print application. Mobility Print is intended for personal computers, tablets, phones, and Metropolia phones.
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Maintenance work on Metropolia's server systems on Tuesday, May 16th, 2023 from 4:00 pm to 12:00 am will result in service interruptions for several IT services provided by Metropolia:
Teaching and project www services (including users, vhost, mysql, mysqlproj, projects servers, wiki.metropolia.fi, www.metropolia.fi, ezproxy.metropolia.fi, and elomake.metropolia.fi)
Known longer service interruptions for the following services:
- hd.metropolia.fi on Tuesday, May 16th, 2023 from 4:00 pm to 5:00 pm.
- moodle.metropolia.fi on Tuesday, May 16th, 2023 from 10:00 pm to 11:30 pm.
The maintenance work does not affect OMA (oma.metropolia.fi).
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
The news are in Finnish but links to (often) English language reference material are provided.
The reason for the break is a version update.
We're sorry for the inconvenience.
News are in Finnish but links to (often) English language reference material are provided,
OMA will be updated tuesday 31.1.2023 startig at 8 pm. Duration approx. 1h.
Clear the browser's cache (CTRL + Shift + Del) if the service outage message does not clear from the browser after the outage time window.
From the beginning of 2023, Metropolia students and staff have to accept the Metropolia Cloud Terms of Service at the same time as the Metropolia user ID is introduced.
What do I need to do?
The changes will come into force on 1 January 2023. If you have accepted Metropolia's current cloud terms and conditions, you do not need to accept them again.
Updated Metropolia Cloud Terms of Service:
https://amme.metropolia.fi/cloud/index.php?lan=en
Google and Microsoft cloud application package information pages:
https://wiki.metropolia.fi/display/itservices/Cloud+services
Scan to the cloud and recognize the text
We've introduced a new feature for Canon MFPs that allows you to save your scanned documents directly to Microsoft OneDrive or Google Drive. The file can be saved in PDF format, in which the scan is not only saved as an image but as text. That's why you can, for example, use the copy and paste functions of your computer to paste text into another document.
Read the instructions on the information management website.
Languages
- Our service is always available in Finnish and English.
- There may be other languages in our selection, depending on the language skills of our staff. We will inform you about the options separately.
- 12/19/2022 - 2/5/2023 request service in Arabic (North Africa).
Helpdesk service and Christmas
- Helpdesk's telephone service is closed from 23 December 2022 to 1 January 2023.
- You can send service requests to the helpdesk via a browser interface or by e-mail at any time, regardless of the telephone service's opening hours.
- During the Christmas holidays, we have less staff at work, but we also receive fewer contacts then. We process service requests as usual, but in some individual cases the service may be slightly delayed due to holidays.
We thank all people in Metropolia and our partners (Not forgetting Helsinki Conservatory. PopJazz Conservatory and lobby services!) for the pleasant and nuanced cooperation of the past year, as well as for all the encouraging and useful constructive feedback we have received. We wish you a relaxing and peaceful Christmas and a successful New Year 2023!
This artwork was "painted" by the DALL-E-2 artificial intelligence, which was given the command: "There is two separate locations in the picture: The first location is down on the floor, where Santa Claus is standing next to a copy-machine and throwing his letters high to up. The second location is up in the sky, where there's a separate typewriter floating on a cloud. Oil painting.". In addition, the image had to be edited afterwards by giving the artificial intelligence a few more commands.
Kind regards,
Helpdesk
Phone Service: +358 9 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
From the beginning of 2023, Metropolia students and staff will have to accept the Metropolia Cloud Terms of Service at the same time as the new user ID is introduced.
A more straightforward process
Until now, all Metropolia users have had to separately accept the Cloud Terms of Service to access Google Workspace for Education and Microsoft 365 cloud services with their Metropolia username. In addition to activating the username, this has meant an extra step for everyone, which has sometimes made it difficult to implement cloud services.
With the help of Metropolia's Legal and Archiving Services, we have now made the process easier for users: from 1 January, the Cloud Terms of Service must be approved at the same time as the new username is activated. This means that you can use both the cloud services and Metropolia's other services at the same time and no longer have to read a separate instruction to access the cloud services.
Cloud computing (1) has become such an integral and useful part of everyday life worldwide, including studying and working at Metropolia, that such a change was justified. For example, attending lectures in Teams and collaborative group work requires the use of cloud computing.
What will change in the future?
In the future, new students and employees will be required to accept the cloud terms and conditions and the associated terms of use in order to access the Metropolia domain. Other existing domain names will be migrated to the new terms and conditions by spring 2023 at the latest. More information on this will be available at a later date.
What do I need to do?
The changes will come into force on 1 January 2023. If you have accepted Metropolia's current cloud terms and conditions, you do not need to accept them again.
The updated Cloud Terms of Service will be published in January. This will be announced later on OMA and on the IT Services website. Once published, we recommend that all users read the new terms and conditions carefully.
Google and Microsoft cloud application package information pages:
https://wiki.metropolia.fi/display/itservices/Cloud+services
(1) Cloud services in this context mean an application, system or storage location outside the Metropolia network, such as Zoom, Sharepoint, Teams, OneDrive, Google Meet and Google Drive.
News are in Finnish but links to (often) English language reference material are provided,