Metropolia's servers will be under maintenance Sat 12th June 2021 from 9 am. to 24 pm. The maintenance will cause short breaks to whole server environment.
The maintenance will cause breaks to most of the services provided by Metropolia. For example: Financial and personnel systems, e-mail, Skype for Business, Network Drives (Z, U, W, T, S, P), logging in to Microsoft Office 365, virtual desktops (desktop and securedesktops).
Please prepare yourself to breaks also in other IT services.
We try to keep the breaks and lags caused by the maintenance as short as possible.
We apologize the short time of notice. We are announcing about the breaks always as soon as we are able to know that maintenance will be necessary.
Kind regards
Helpdesk
Phone Service: 09 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Instructions and information: https://itservices.metropolia.fi
Prepare for summer
Take care of your backups now and have a carefree summer. More information in announcement: Avoid a collapse – take your backups now!
In English: Backups not done – thanks to my past self. (The person in the picture is not involved in the case)
Also keep VPN connection on before vacation as guided in this announcement. If you work in the summer, be sure to keep VPN on for 1-2 hours at a time 2-3 times a week. For this, prefer times when you are not using your computer (NOTE: You should not use VPN during video conferences!). After doing so, it’s more likely that your computer will function well in autumn. If your computer is disconnected from Metropolian intranet or VPN, it may stop working.
All software and system acquisitions through IT Services
For every software and system deployment, we need to be far-sighted. When planning studies for next semester, do not rely on having new software on hands right from the start. Because of our vacations and autumns rush, we don’t have the recourses to bring new softwares into use if we have not agreed to do that earlier. Also, perseverance is needed in legislative processes regarding to software and system acquisitions. You can find more information about this in OMA-announcement: All software and system acquisitions through IT-Services
Summer 2021
Phone service is open 28.6. - 30.7. during business days from 9 a.m. to 3 p.m.
tel. 09 7424 6777
No matter what season, you can only contact us through
- Phone Service, tel. 09 7424 6777
- making a ticket in https://hd.metropolia.fi / email helpdesk@metropolia.fi
Every day from Monday to Friday we process the contacts and answer them no matter what season.
Breaks during July: Pre-announcement: Breaks in IT Services from 5th to 9th July
Autumn 2021
Phone service is open until 6:30 p.m. during first weeks of the semester as shown in the table below.
28.6. – 30.7. summer opening hours | Mon-Fri 9 am. – 3 pm. |
2.8. – 13.8. short opening hours | Mon-Fri 8.30 am. – 3.30 pm. |
16.8. – 17.9. long opening hours | Mon-Fri 8 am – 6.30 pm. |
20.9. back to the normal opening hours | Mon-Fri 8 am – 5 pm. |
No matter what season, you can only contact us through
- Phone Service 09 7424 6777
- making a ticket in https://hd.metropolia.fi / email helpdesk@metropolia.fi
Every day from Monday to Friday we process the contacts and answer them no matter what season.
Breaks during July: Pre-announcement: Breaks in IT Services from 5th to 9th July
Even in Autumn, every contact only through Phone Service and service requests
Even if the working situation normalizes, we ask you to contact us only through the contact information listed below instead of face to face at the campuses. That way also Helpdesk can focus better on what they are doing.
Receiving and processing contacts is the mission of phone service and that’s why you can only contact us through
- phone service 09 7424 6777
- making a ticket in https://hd.metropolia.fi / email helpdesk@metropolia.fi
Watch a funny and exciting Helpdesk advertisement video, where Metropolia is being compared to Harvard University.
Kind regards
Helpdesk
Phone Service: 09 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Instructions and information: https://itservices.metropolia.fi
The last old Windows 7 based virtual desktops will be removed 5th June. The following desktops are included to the removal:
- Automaatio (use Automaatio-W10 in future)
- Koneauto (use Koneauto-W10 in future)
- QT (use Automaatio-W10 in future)
- Talotekniikka (use Talotekniikka-W10 in future)
Instructions
- Using remote desktops: https://wiki.metropolia.fi/display/itservices/Using+Remote+Desktops
- Remote Desktops and their Programs: https://wiki.metropolia.fi/display/itservices/Remote+Desktops+and+their+Programs
Kind regards,
Helpdesk
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Metropolia's and some Metropolia's partners staff members are able to create teams of different types in Microsoft Teams. Take a look at the instructions on Metropolia IT Services' web pages.
We have noticed that some members of the groups mentioned above, haven't been able to select the team type when they are creating a new team in Teams. If you are lacking the Select team type -window mentioned in the instructions, please let us know by contacting us with the contact information in the end of this announcement. We will change your license type so that you will be able to select the team type as supposed.
Kind regards,
Helpdesk
Call us: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Instructions and information: https://itservices.metropolia.fi
OMA will be updated tuesday 20.4.2021 startig at 4.30 pm. Duration about 30 min.
IT Support
Plagiarism detection service Turnitin was added to the Google Docs version used in Metropolia.
To use Turnitin, click on Add-ons on the Google Docs user interface.
The page of Metropolia cloud services provides information on the Google and Microsoft cloud applications used in Metropolia::
- how to register
- links to the addresses of the apps
- info pages with instructions
Digi News, March 2021
News are in Finnish but links to (often) English language referencde material are provided.
OMA will be updated tuesday 23.3.2021 startig at 4 pm. Duration about 30 min.
Clear the browser's cache (CTRL + Shift + Del) if the service outage message does not clear from the browser after the outage time window.
IT Support
Access to Metropolia's e-mail service has been canceled temporarily from outside of Finland due to information security reasons until further notice.
The only way to access your email from outside of Finland is to enable the VPN connection. Take a look at the instructions on the Metropolia IT Services' web site.
You are still able to send e-mail to any country and receive email from any country.
OMA will be updated tuesday 9.3.2021 startig at 4 pm. Duration about 30 min.
Clear the browser's cache (CTRL + Shift + Del) if the service outage message does not clear from the browser after the outage time window.
IT Support
OMA will be updated tuesday 2.2.2021 startig at 4 pm.
IT Support
The news are in Finnish but links to (often) English language reference material are provided:
Digi News, January 2021
Reason: update of the Crowd app.
We're sorry for the inconvenience.
The Student's desktop (https://opiskelija.oma.metropolia.fi) is Metropolia's student intranet, which provides access to all key systems, tools, services and instructions.
You can access the user guide on the Instructions and Rules page (Study Guide, Student's Desktop): Student's desktop - instructions for user.
Note! some instructions have not been updated in a while; thus, some of the information in the instructions may be out of date.
E-lomake version update on Wednesday 27.1. 8 a.m. to 9 p.m.
- Version update from version 4.2 to version 4.3
- The form owners will also be notified of the interruption on the E-lomake front page until the update starts
- The duration of outage will be showing on the E-lomake web page while the update is in progress. The forms can be answered again immediately after the update.
IT Support