iPhone factory reset using iTunes (Telia Inmicsnebula instructions)

NOTE! Follow these instructions only in case of issues. Do not use when handing over the phone to the next user. This process may not necessarily remove links to a personal AppleID account.

Here are instructions for restoring the device using DFU mode.

All data on the iPhone will be lost during the procedure.

First, download the latest version of iTunes to your workstation from https://www.apple.com/itunes/

  1. Connect the iPhone to the computer with a USB cable.
  2. Open iTunes on the computer.
  3. Click volume-up and release it.
  4. Click volume-down and release it.
  5. Begin holding the power button for 10-15 seconds; the screen will go black.
  6. When the screen goes black, start holding the volume-down button at the same time as the power button.
  7. After about five (5) seconds, release the power button and continue holding the volume-down button for about ten (10) seconds.
  8. If everything was done correctly, a popup window should open in iTunes on the computer, indicating that the device has been detected in recovery mode and should suggest a reset.

Did you encounter a problem?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

https://mikko.metropolia.fi

Form

https://hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)


iPhonen palautus tehdasasetuksiin iTunesin avulla (Telia Inmicsnebulan ohje)

  • Created by Unknown User (erkkimad) on 9.11.2024
  • No labels