Good to know

• All Windows 10 computers must be updated by the end of June 2025.
• Microsoft is discontinuing support for Windows 10. By updating all computers by the deadline, the User Support team ensures that everyone has a functioning work device when the busy autumn semester begins.
• Each laptop update is allocated two business days.
• The installations are carried out in batch processing, and Helpdesk does not provide individual assistance during the process.
• After the update, your laptop will generally retain the same programs it had before, except for any software you installed yourself. Software installations occur automatically through Software Center. If any programs are missing after the update, please contact Helpdesk.

Steps to Follow

1. Ensure Your Files Are Safe

Your computer will be wiped during the update, and all files stored on its hard drive will be lost. Save your files in a secure location, such as:

• Your Z-network drive (This is your home directory, which is regularly backed up by IT Services.)

• Metropolia network drives, such as the U-drive (shared files), which is also regularly backed up.

• Microsoft OneDrive or Google Drive (These are not backed up by IT Services, so make your own backup to your Z-drive or an external hard drive!)

You can find more information about file storage on the IT Services website.

If you have saved bookmarks in your browser, remember to back them up as well.

Ensure that all important files are stored in one of the locations mentioned above before handing over your computer to Helpdesk. Since the installations are done in batch processing, Helpdesk will not be able to assist with file storage during the update. If you need assistance, submit a service request at https://hd.metropolia.fi or call +358 9 7424 6777.

2. Schedule Your Update

1. Schedule a Windows 11 update for your laptop via the booking calendar at https://metrodvd.edu.metropolia.fi/w11updates/.
2. Click the Open Booking Calendar button.
3. Log in with your Metropolia credentials (use only your username, without @metropolia.fi).
4. Select the campus where you will deliver your laptop for the update.
5. Choose a suitable date from the calendar. The time of the reservation does not matter. Regardless of the time, the laptop must be delivered to the campus lobby services by 12:00 PM on the booked day.
6. Fill in the requested details. Use your Metropolia email in short form (username@metropolia.fi). Your computer's name is usually found on a sticker on the back of the laptop (e.g., "AR-USERNAME-7450"). You can also check the name by typing "pc name" into Windows search.
   1. If you have not logged into Google with the provided email when booking, you will be required to enter a verification code sent to your email.
7. You will receive a booking confirmation via email from both Google and Helpdesk’s service request system within a few minutes.
   1. Due to technical limitations, the sender of Google’s booking confirmation will be listed as Lassi Bågman, the booking system administrator. However, for any booking-related inquiries, please contact Helpdesk using the details below.

To reschedule or cancel your booking, reply to the confirmation email sent by Helpdesk (email from helpdesk@metropolia.fi with a subject line containing [Metropolia NNNNNN], where NNNNN is your service request number).

DO NOT MAKE CHANGES DIRECTLY IN GOOGLE CALENDAR. CHANGES MADE THERE WILL NOT BE REFLECTED IN HELPDESK’S SYSTEM!

3. Deliver Your Laptop to the Designated Location

1. Clearly write your name and "Windows 11 Update" on a piece of paper.

2. Attach the paper securely to your laptop. A POST-IT note’s adhesive is not sufficient.

3. Deliver your laptop without the charger to the campus lobby services by 12:00 PM on the scheduled day.

4. If you need a loaner laptop during the update, request one from lobby services. The loaner laptop must be returned when you collect your updated laptop.

4. Pick Up Your Updated Laptop

The update takes up to two business days. You will receive an email notification when your laptop is ready for pickup from the campus lobby services you selected during booking. Once notified, collect your laptop promptly and return the loaner laptop if you borrowed one.

Schedule

The updates for staff laptops must be completed by the end of June 2025. Microsoft is discontinuing support for Windows 10. By updating all computers by the deadline, the User Support team ensures that everyone has a functioning work device when the busy autumn semester begins.

Significant Usage Restrictions for Windows 10 in October

In October 2025, we will impose significant usage restrictions on computers still running Windows 10. If your computer is not updated by then, its reliability and efficiency as a work tool can no longer be guaranteed. These measures are necessary to maintain appropriate security as Microsoft ends support for Windows 10 and to ensure all updates are completed on time. The purpose of all these actions is to ensure the functionality of work devices at the start of the autumn semester.

Did You Encounter a Problem?

If possible, please include a screenshot of the error message received by the recipient in your service request.

Miten saan Metropolian kannettavaani Windows 11:n?