Where can I get help with Theseus-related issues?
First, read the instructions provided by Metropolia Library on how to use Theseus: Opinnäytetyö Theseukseen.
If you need assistance, you can directly request help through the Library's website chat service. Click on the "Library Chat" button located in the bottom right corner of the page.
Did You Encounter a Problem?
If desired, you can also seek help by submitting a service request to the helpdesk. The questions will be directed to the library through the service request system.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Atte Peltonen on 13.7.2023
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