The Palo Alto GlobalProtect VPN service is currently available to Metropolia staff. The service will also be made available to students shortly, until which time students can use the Cisco AnyConnect VPN service for the same purpose.
Remote access is needed All Metropolia users have access to a VPN remote connection. A remote connection is required when using Metropolia's internal services from outside Metropolia 's premises. Examples of internal services include financial and personnel administration HR services, the Training Calendar, and teaching-supporting project servers, educloud, and laboratory systems. Access to different services in the internal network via the through a VPN remote connection is determined based on the user's role and the end device used.
Table of Contents
Using a VPN Client on Metropolia Maintained Computers
STEP 1 / Option A: Work Laptops and Other Computers Maintained by Metropolia
This guide applies to Windows and Macintosh computers maintained by Metropolia, such as work laptops.
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2. Continue following the instructions under the subheading "STEP 2 (applies to all computers)."
STEP 1 / Option B: Personal Devices Not Maintained by Metropolia
This guide currently applies only to Metropolia staff. When GlobalProtect is introduced to other user groups, a mention will be added here.
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5. Continue following this guide from the section below titled "STEP 2 (applies to all computers)."
STEP 2 (applies to all computers)
1. Click the small gray globe icon found at the bottom of your Windows computer screen. On a Mac, you can find the GlobalProtect icon at the top of the screen.
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4. Enter your password and press the "Log In" button.
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5. If multi-factor authentication is required, open the Authenticator app and approve the login request by entering the number displayed on the screen (circled in the picture).
6. Press the link "Click here to enable now..."
7. Select "Silent" unless you want to hear a notification sound when the GlobalProtect VPN connection disconnects.
8. Press the back arrow located in the top left corner.
9. Press the back arrow located in the top left corner again.
10. After acknowledging the notification regarding the processing of your information, press the "OK" button.
11. Once the connection is established, your phone's display will read "connected" and the circular button will be green. To disconnect the VPN, press the circular button again.
12. If instead of the previous image, the image below appears on your screen during setup, it indicates a compatibility issue between your phone's browsers and GlobalProtect. Resolve the issue by uninstalling the Edge browser from your phone and following these instructions again. After the first use, you may reinstall Edge on your phone if you wish.
--- Work in progress ---
Did You Encounted a Problem?
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