IT Services

...

1. Right-click on the helpdesk's message and select "Reply".

   
   
   
   

   Drag the forwarded message into the reply message.

   Image Removed
   
2. Click the paperclip-icon (Attach File).
   
   Image Added
3. Select Attach Item → Outlook Item.
   
   
   Image Added
   
   
   
4. Select the message to be forwarded from the list and click OK.
   
   Image Added

   If the Outlook view switches to the dragged message, click back to the Draft view where you were writing the reply. The forwarded message should now be attached.

   Image Removed
   
5. Write your response to the helpdesk.

6. Send the message.

How do I attach the received email as an attachment in my response to the helpdesk using the mail.metropolia.fi service?

1. Click on the message you received from helpdesk.

2. From the drop-down menu, select "Reply" (or "Reply all" next to the "Reply" text).

   
   
   
   
   

3. Drag the forwarded message into the reply message.

   
   
   
4. Write your response to the helpdesk.

5. Send the message.

How do I attach the received email as an attachment in my response to the helpdesk using an external Gmail service?

1. Access Gmail on your computer.
2. Open the email you received from the helpdesk.

3. Click "Reply".

   
   
   
   

4. Click the "Pop out" icon in the top right corner of the email.

   
   
   
5. Select the email you want to attach from your mailbox.

6. Drag the email you want to forward into your response message.

   
   
   
   
7. Write your response to the helpdesk.

8. Click "Send" at the bottom.

Did You Encounter a Problem?

...