IT Services

1. Restart

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1. your computer

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1. and the device

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If restarting the device does not solve the problem, contact Helpdesk.

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1. where the issue is occurring. Try the function again.
2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
3. Try searching for a solution on the site of the IT Services by using the following search methods:
   1. navigation menu of the site (on the left)
   2. search machine of the wiki (right upper corner)
   3. a general search engine, for instance Google Search
   4. alphabetical index
   5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

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