Versions Compared

Old Version 5

changes.mady.by.user Samuli Tani

Saved on

compared with

New Version Current

changes.mady.by.user Samuli Tani

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Info
titleAge of device

Check the age of your laptop if you don't know it yet.

For Dell devices: Tuki | Dell Suomi. Enter the service tag or express service code located on the bottom of your machine into the search field.

For HP devices: Virallisen HP®:n takuun tarkistus - Suomi | HP®:n tuki. Enter the serial number of your machine into the search field.

If your Dell-branded computer is malfunctioning, it's advisable to first try updating to the latest drivers.

...

If the device is younger, discuss the replacement with your supervisorsuperior. IT Services does not cover accidentally damaged devices. If your supervisor superior does not allow the cost to be billed to your department, the cost will be billed to you. Employees are responsible for the employer's devices in their possession.

Once When you have agreed on the costs with your supervisor, submit make a procurement request for a new device (, or alternatively, for repair) using the form available at https://hankintalomake.metropolia.fimake a service request for maintenance of the device.

What should I do if my laptop is less than four years old?

  1. Please submit a service request at https://hd.metropolia.fi.
  2. Include the following information in the service request:
    1. Laptop name
    2. Age of the laptop
    3. Description of the issue
    4. Any other relevant details for a well-written service request
  3. Indicate in the request if you need a loan laptop during the repair period.
  4. Submit the service request.
  5. Once you receive confirmation, take the damaged laptop to the helpdesk:
    1. Make a backup of your files, for example, to a Z-drive.
    2. Attach a note to the laptop with your name, the service request number, and the word 'Helpdesk'.
    3. Take the laptop to the campus service desk. The Helpdesk will collect it for repair.

...

  1. Make a service request at https://hd.metropolia.fi
  2. Include your computer's information in the service request.
    1. Laptop name
    2. Age of the laptop
    3. Description of the issue
    4. Any other relevant details for a well-written service request.
  3. Indicate in the request if you need a loan laptop during the repair period.
  4. Submit the service request.

    When you have received confirmation:
  5. Deliver the broken laptop to the helpdesk.
    1. Make a backup of your files, for example, to a Z-drive.
    2. Attach a note to the laptop with your name, the service request number, and the word 'Helpdesk'.
    3. Take the laptop to the campus service desk. The Helpdesk will collect it for repair.
  6. Submit a procurement request for a new laptop at https://hankintalomake.metropolia.fi under the section 'Laptops'.

...

  1. Open the Dell Power Management program (only applicable to Dell computers).
  2. Take a full-screen screenshot of the section displaying the battery status, specifically the Battery Health.
  3. Make a service request at https://hd.metropolia.fi.
  4. Include your computer's information in the service request.
    1. Laptop name
    2. Age of the laptop
    3. How does the battery issue manifest?
    4. Include other relevant details in the well-crafted service request.
  5. Attach the screenshot you took.
  6. Submit the service request.
  7. Wait for the helpdesk to contact you.

...